Full-Time Teller, Westgate

Dollar Bank, FSB; Cleveland (OH); On-site; USD 20,664 - 26,174; Full time

Job summary

Dollar Bank, FSB in Cleveland seeks a Teller responsible for handling deposits, withdrawals, loan payments, and cash handling while delivering friendly, accurate service to customers. As the first point of contact, you will identify opportunities to refer customers to banking solutions that meet their needs and support branch goals.

You will maintain cash drawers, balance accurately, and follow Bank policies and risk controls.

Qualifications

• High school diploma or GED required.
• Ability to travel as needed to training.

Responsibilities

• Process transactions including deposits, withdrawals, transfers, loan payments, and cash advances.
• Meet referral goals and promote banking solutions.
• Maintain cash drawers, terminals, and other valuables.
• Balance teller window and ensure accuracy.
• Provide accurate customer service and maintain professional conduct.
• Maintain knowledge of bank products and guidelines.
• Uphold risk management, regulatory compliance, and ethical standards.

Skills

Customer service

Cash handling

Travel to training

Education

High school diploma or GED

Job description

Job Overview

The Teller serves as a key team member, dedicated to providing exceptional customer service and fostering a welcoming banking experience. As the first point of contact, this position is responsible for engaging with customers, building strong relationships, and providing personalized assistance. Key responsibilities include processing various financial transactions, such as deposits, withdrawals, and loan payments, for both retail and business accounts. The Teller is also equipped with the necessary training and resources to identify opportunities for referrals, helping customers discover additional banking solutions that meet their needs.

Qualifications

• High school diploma or GED required.
• Ability to travel as needed to training.

Principal Activities and Duties

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Meet established referral goals.
• Maintain cash flow and security drawers, terminals, and other valuables.
• Manage a teller window while maintaining an acceptable balancing record.
• Multitasking skills to quickly shift from transaction to transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Process transactions in an accurate and efficient manner while providing quality customer service.
• Maintain a professional appearance and always conduct yourself in a professional manner.
• Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.