Full-Time Teller: State Street Branch (Bilingual Required)

careers-uwcu; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Bilingual premium

Caregiver leave

Parental leave

Volunteer time

Holidays

401k match

Job summary

UW Credit Union is seeking a Full-Time Teller at the State Street branch to deliver accurate teller service and helpful product recommendations tailored to members’ financial goals.

You will build trust with members, handle transactions efficiently, and contribute to meeting branch performance goals while upholding UWCU policies and customer-first culture.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Confident with cash handling and transactions.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team player who can jump in where needed.
• Ability to work in an autonomous environment.

Responsibilities

• Welcome and assist members at the State Street branch.
• Strive to meet performance goals based on the Sales & Service Philosophy.
• Maintain understanding of UW Credit Union products and services.
• Ensure accurate and efficient handling of teller requests.
• Follow UW Credit Union cash management policies.
• Investigate potential errors in Teller transactions and communicate with members.
• Build relationships with members, assess needs, and refer products when appropriate.
• Look for ways to exceed member expectations.
• Collaborate with branch team to address member and branch needs.

Skills

Customer service

Cash handling

Interpersonal skills

Team player

Autonomy

Diversity awareness

Professionalism

Education

High School Diploma or equivalent

Job description

Overview

UW Credit Union is hiring a Full-Time Teller to join our member-focused, hardworking team at our State Street branch.

Why This Job Is Right for You

Are you looking for a new opportunity to be yourself, make a difference and build your career? Do you enjoy creating meaningful connections? Is top-notch customer service where you shine?

As a Full-Time Teller, you are an essential part of our branch team. You will accurately handle teller transactions while recognizing opportunities to recommend UW Credit Union products and services that alignwith our members’ financial goals. Through these interactions, you will build strong and trustworthy relationships with members at your branch.

If this sounds like a team and culture you want to join, we want to talk to you!

Responsibilities

What You’ll Do

• Welcome and assist members at our State Street branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.

Qualifications

What You’ll Need to Succeed

• High School Diploma or equivalent
• 1 year of customer service experience
• Confidence with cash handling and transactions
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment

Working at UW Credit Union

Why Work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a four-time recipient of Madison Magazine’s Best Places to Work, and a two-time Milwaukee Journal Sentinel’s Top Workplace to receive:

• 21.5+ days of annual paid time off
• $1.25 Bilingual premium
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.