Full-time Teller, Mt. Lebanon

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 30,000 - 38,000; Full time

Job summary

Dollar Bank, FSB is seeking a Teller to act as the first point of contact, delivering exceptional customer service and a welcoming banking experience. You will process deposits, withdrawals, and loan payments, while identifying opportunities for referrals to meet customer needs.

Responsibilities include handling cash, maintaining security drawers, and balancing effectively. Travel to training sessions may be required to stay current with bank products and policies.

Qualifications

• High school diploma or GED required.
• Ability to travel to training.

Responsibilities

• Process transactions on retail and corporate accounts accurately.
• Meet referral goals and explain banking solutions.
• Maintain cash drawers, terminals, and valuables securely.
• Manage teller window with balanced records.
• Shift between transactions quickly with multitasking.
• Count money accurately with arithmetic skills.
• Access account information to process transactions.
• Attend required classes to learn bank products and guidelines.
• Provide high-quality customer service with professional conduct.
• Maintain professional appearance and uphold integrity.

Skills

Customer service

Cash handling

Multi-tasking

Computer literacy

Attention to detail

Education

High school diploma or GED

Job description

Job Overview:

The Teller serves as a key team member, dedicated to providing exceptional customer service and fostering a welcoming banking experience. As the first point of contact, this position is responsible for engaging with customers, building strong relationships, and providing personalized assistance. Key responsibilities include processing various financial transactions, such as deposits, withdrawals, and loan payments, for both retail and business accounts. The Teller is also equipped with the necessary training and resources to identify opportunities for referrals, helping customers discover additional banking solutions that meet their needs.

Qualifications:

• High school diploma or GED required.


• Ability to travel as needed to training.

Principal Activities and Duties:

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.


• Meet established referral goals.


• Maintain cash flow and security drawers, terminals, and other valuables.


• Manage a teller window while maintaining an acceptable balancing record.


• Multitasking skills to quickly shift from transaction to transaction.


• Arithmetic skills to count money accurately.


• Computer literacy to access account information and process transactions.


• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.


• Process transactions in an accurate and efficient manner while providing quality customer service.


• Maintain a professional appearance and always conduct yourself in a professional manner.


• Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.