Full-Time Teller: Elevate Customer Experience & Banking

PNC Financial Services Group, Inc.; Cleveland (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

Life insurance

Disability protection

401(k) with match

Vacation days

Paid holidays

Job summary

PNC Financial Services Group, Inc. seeks a Full Time Teller in Cleveland, OH. You will deliver a personalized customer experience, educate customers on financial options, and refer opportunities to branch staff.

The role emphasizes accuracy in daily operations and the use of technology to support transactions. Candidates should demonstrate customer service excellence and basic banking knowledge. This in-office position involves engagement with customers and collaboration within the Retail Branch

Qualifications

• Roles typically do not require a university/college degree; high school diploma or equivalent may be acceptable.
• Prior experience is not required; on-the-job training is provided.
• Strong customer service and communication skills are essential.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and makes referrals.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations are completed efficiently and accurately.

Skills

Customer Service

Sales

Communication

Problem Solving

Banking Knowledge

Digital Literacy

Job description

PNC Financial Services Group, Inc. seeks a Full Time Teller in Cleveland, OH. You will deliver a personalized customer experience, educate customers on financial options, and refer opportunities to branch staff.

The role emphasizes accuracy in daily operations and the use of technology to support transactions. Candidates should demonstrate customer service excellence and basic banking knowledge. This in-office position involves engagement with customers and collaboration within the Retail Branch