Full Time Teller

REV Federal Credit Union; Spencer (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

REV Federal Credit Union is seeking a Teller to serve as the first point of contact, delivering an exceptional member experience. You will handle basic financial transactions with accuracy, educate members on self-service options, and help meet team sales and service goals.

Ideal candidates have a High School diploma and at least 6 months of customer service or cash handling experience, with strong attention to detail and integrity. Bilingual abilities are a plus.

Qualifications

• High School diploma or equivalent.
• At least 6 months of customer service, cash handling, or retail banking experience.
• Knowledge of BSA, OFAC and Patriot Act compliance.

Responsibilities

• Greet members and provide prompt, courteous, and accurate service.
• Process routine financial transactions with accuracy.
• Balance cash drawer daily and follow internal controls.
• Assist with member inquiries and resolve account issues.
• Educate members on self-service options like online and mobile banking.
• Support branch operations and contribute to team goals.

Education

High School diploma or equivalent

6 months customer service experience

Tools

Cash handling

Job description

A Teller is often the first point of contact in delivering REV’s promise of an exceptional member experience. Tellers play a key role in building trust and confidence with members by performing transactions accurately, resolving issues promptly, and creating a welcoming, efficient experience. This position is ideal for individuals who take pride in their attention to detail, thrive in a fast-paced environment, and are passionate about helping others.

Duties & Responsibilities

Assumes responsibility for creating an exceptional member experience through basic financial transactions:

• Serve as a frontline ambassador by greeting members warmly and providing prompt, courteous, and accurate service.
• Process routine financial transactions such as deposits, withdrawals, loan payments, and check cashing with a high degree of accuracy and professionalism.
• Actively listen to member needs and connect them to appropriate products, services, or specialists.
• Maintain and balance a cash drawer daily, following internal controls and security procedures.
• Assist in resolving member inquiries, account issues, and discrepancies with empathy and urgency.
• Educate members on self-service options including online and mobile banking tools.
• Participate in team sales and service goals by identifying opportunities to deepen member relationships.
• Support branch operations and contribute to a strong team culture through flexibility, reliability, and accountability.

Assumes responsibility for other duties as required or assigned.

Skills & Qualifications

Education/Certification & EXPERIENCE:

• High School diploma or equivalent education and experience.
• At least 6 months of customer service, cash handling, or retail banking experience.

Skills/ABILITIES:

• Basic math aptitude and comfort with technology and digital platforms.
• Excellent interpersonal and communication skills.
• Strong attention to detail and commitment to accuracy.
• Demonstrated reliability and integrity in previous roles.
• Bilingual proficiency is a plus.
• Desire to grow within the organization and learn new responsibilities.
• Compliance with all governing regulations, especially the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements. Understands and complies with all state and federal regulations and laws

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.