Full-Time Teller

Telhio Credit Union; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Life and disability insurance

401(k) matching

Paid holidays and vacation

Career growth programs

Volunteer opportunities

Job summary

Telhio Credit Union is seeking a Full-Time Teller to greet members, process diverse cash transactions, and educate customers on Telhio products. The role emphasizes accuracy, confidentiality, and exceptional service within a retail banking environment.

Hours are weekdays 9am-6pm with rotating Saturdays, totaling 40 hours per week. The Teller will cross-sell services, assist in audits, and support branch operations while building lasting member relationships.

Qualifications

• High School Diploma or Equivalent required.
• 1-3 yrs experience in a cash handling role preferred.
• Less than 1 year experience in Member/Customer Service preferred.
• Effective communication skills (oral and written).
• Strong organizational skills to ensure high accuracy in all transactions.
• Proficiency with Microsoft Office and basic office machines.

Responsibilities

• Process all member and non-member transactions accurately and efficiently (cash withdrawals, deposits, loan payments).
• Inform members about products, services, and current promotions.
• Cross-sell credit union products by answering inquiries and directing to appropriate staff.
• Refer members to Relationship Bankers for further discovery sessions.
• Establish and maintain strong relationships with members, providing excellent service and financial guidance.
• Maintain confidentiality and protect credit union operations.

Skills

Cash handling

Customer service

Communication

Teamwork

Attention to detail

Relationship building

Office equipment

Education

High School Diploma or Equivalent

1-3 yrs cash handling experience

<1 yr customer service experience

Tools

Calculator/adding machine

Computer terminal

Copier

Fax machine

Job description

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary

The Teller is the "face" of Telhio Credit Union; this individual represents Telhio's image during all interactions with members and potential members. Their role is to create a welcoming, friendly environment for members as soon as they enter the doors or drive through. The teller processes a variety of personal and business financial transactions for members and inform members about other Telhio products and services from which they could benefit. We are currently seeking a Full-Time Teller. Work hours during the week are 9am-6pm Monday - Friday and rotating Saturdays 9am - 1pm (40 hours/week).

Responsibilities

• Process all member and non-member transactions accurately and efficiently (i.e. cash withdrawals, deposits, loan payments).
• Inform Members about products, services, and current promotions.
• Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives.
• Refer members to Relationship Bankers and Senior Bankers for further discovery sessions.
• Establish and maintain strong relationships with members, providing exceptional service and financial guidance.
• Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches.
• Balance cash drawers accurately.
• Complies with credit union operations and security procedures by participating in all dual control functions.
• Witness and assist in audits as requested.
• Performs other tasks as requested by supervisors as they relate to the bank and its functions.
• Performs other duties as assigned.
• Comply with all policies and standards.

Required Qualifications

• High School Diploma or Equivalent (Required)
• 1-3 yrs. - Experience in a cash handling role. (Preferred)
• Less than 1 year - Experience in Member/Customer Service (Preferred)
• Effective communication skills (oral and written)
• Strong organizational skills to provide a high level of accuracy in all transactions
• Excellent Microsoft Office skills, ability to operate standard office machines needed to perform the
• job, such as computer terminal, calculator/adding machine, copier, and fax machine
• Possess team "attitude" and professionalism at all times
• Demonstrates strong relationship building skills
• Demonstrates strong member advisory skills
• Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background

What you will earn

• Competitive pay
• Opportunity to earn incentive pay
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• Additional financial incentive programs for employees enrolled in our insurance
• 6% matching and immediately vested 401(k) plan
• Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data.

This is a Non-Collective Bargaining Unit

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