Full-Time Teller

Telhio Credit Union; Olde West Chester (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) matching

Paid holidays

Volunteer opportunities

Career growth

Job summary

Telhio Credit Union in Ohio seeks a friendly Teller to be the face of the branch, welcoming members and handling a variety of transactions with accuracy and care.

You will inform members about Telhio products, cross-sell where appropriate, and maintain strong relationships while protecting confidentiality and adhering to security procedures. A high school diploma and cash-handling experience are preferred.

Qualifications

• High School Diploma or Equivalent required.
• 1–3 years cash handling experience preferred.
• Less than 1 year experience in customer service preferred.
• Effective oral and written communication skills.
• Strong organizational skills for high accuracy.
• Proficient with Microsoft Office; able to operate standard office machines.
• Team attitude and professionalism at all times.
• Strong relationship-building and member advisory skills.
• Background check including credit, drug screen, bondability and criminal history.

Responsibilities

• Process member and non-member transactions accurately and efficiently.
• Inform members about products, services and current promotions.
• Cross-sell Telhio products by identifying needs and guiding to appropriate staff.
• Refer members to Relationship/ Senior Bankers for further sessions.
• Establish and maintain strong member relationships and provide guidance.
• Maintain confidentiality and protect credit union operations.
• Balance cash drawers accurately.
• Comply with operations and security procedures; participate in dual control.
• Assist in audits as requested.
• Perform other duties as assigned and conform to policies.

Skills

Effective communication

Strong relationship building

Strong member advisory skills

Team attitude and professionalism

Excellent Microsoft Office skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary:

The Teller is the \"face\" of Telhio Credit Union; this individual represents Telhio's image during all interactions with members and potential members. Their role is to create a welcoming, friendly environment for members as soon as they enter the doors or drive through. The teller processes a variety of personal and business financial transactions for members and inform members about other Telhio products and services from which they could benefit. We are currently seeking a Full-Time Teller.Work hours during the week are 9am-6pm Monday - Friday and rotating Saturdays 9am - 1pm (40 hours/week).

Responsibilities:

• Process all member and non-member transactions accurately and efficiently (i.e. cash withdrawals, deposits, loan payments).
• Inform Members about products, services, and current promotions.
• Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives.
• Refer members to Relationship Bankers and Senior Bankers for further discovery sessions.
• Establish and maintain strong relationships with members, providing exceptional service and financial guidance.
• Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches.
• Balance cash drawers accurately.
• Complies with credit union operations and security procedures by participating in all dual control functions.
• Witness and assist in audits as requested.
• Performs other tasks as requested by supervisors as they relate to the bank and its functions.
• Performs other duties as assigned.
• Comply with all policies and standards.

Required Qualifications:

• High School Diploma or Equivalent (Required)
• 1-3 yrs. - Experience in a cash handling role. (Preferred)
• Less than 1 year – Experience in Member/Customer Service (Preferred)
• Effective communication skills (oral and written)
• Strong organizational skills to provide a high level of accuracy in all transactions
• Excellent Microsoft Office skills, ability to operate standard office machines needed to perform the job, such as computer terminal, calculator/adding machine, copier, and fax machine
• Possess team \"attitude\" and professionalism at all times
• Demonstrates strong relationship building skills
• Demonstrates strong member advisory skills
• Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background

What you will earn:

• Competitive pay
• Opportunity to earn incentive pay
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• Additional financial incentive programs for employees enrolled in our insurance
• 6% matching and immediately vested 401(k) plan
• Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data.

This is a Non-CollectiveBargaining Unit