Full-Time Team Leader: Shift Coach & Ops Lead

Jeni's Splendid Ice Creams; Columbus (OH); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay + tips

Full-time hours

Paid time off and holidays

401k match after 3 months

Sabbatical after 3 years

Volunteer day

Employee discount

Career development

Job summary

Jeni's Splendid Ice Creams in Columbus, OH is seeking a Full Time Team Leader to guide shifts, coach the shop team, and deliver outstanding customer service.

Responsibilities include inventory management, deposits, and daily operations with variable opening, closing, and weekend shifts. The role emphasizes leadership, reliability, and a strong work ethic to support the shop and community.

Qualifications

• Full-time availability including nights and weekends.
• Passion for customer service and acting as a positive role model.
• Energetic and effective communicator.
• Strong work ethic, sound judgment and integrity.
• Ability to manage daily operations and delegate tasks.
• Committed to shop, community, and environment wellbeing.

Responsibilities

• Lead shifts and manage inventory and deposits.
• Coach and develop team members and ambassadors.
• Ensure world-class customer service at all times.
• Maintain daily shop operations and scheduling, including openings/closings.
• Support leadership communication and training across the team.

Skills

Customer service

Communication

Leadership

Reliability

Team motivation

Operational focus

Job description

Jeni's Splendid Ice Creams in Columbus, OH is seeking a Full Time Team Leader to guide shifts, coach the shop team, and deliver outstanding customer service.

Responsibilities include inventory management, deposits, and daily operations with variable opening, closing, and weekend shifts. The role emphasizes leadership, reliability, and a strong work ethic to support the shop and community.