Full-Time Stockroom Operations Lead

FashionUnited; California (MO); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Kohl's is seeking an Operations Lead to optimize all operational, point-of-sale and service processes for consistent execution and excellent customer experience. You will drive omni-channel fulfillment, stockroom operations, and merchandising standards while ensuring product protection and smooth training of store associates.

Leading by example, you will manage floor replenishment, pricing accuracy, and team collaboration to deliver speed, efficiency, and loss prevention in a dynamic retail

Qualifications

• Must be at least 18 years of age or older
• Flexible availability, including days, nights, weekends, and holidays
• Strong verbal/written communication and interpersonal skills

Responsibilities

• Execute operational processes including receiving, stockroom operations, and omnichannel fulfillment
• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership
• Support and partner with other associates on merchandising incoming product focusing on customer experience
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Other responsibilities as assigned

Skills

Customer service

Communication

Team leadership

Merchandising

Inventory management

Point of sale

Training and coaching

Brand standards

Product knowledge

Safety awareness

Job description

As Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will deliver excellent customer service and operational efficiency.

What You’ll Do

Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment

Drive accuracy through completion of all required business directives such as merchandise disposition practices

Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes

Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss

Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership

Support and partner with other associates on merchandising incoming product focusing on customer experience

All Lead roles at Kohl’s are responsible for:

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Other responsibilities as assigned

What Skills You Have

Required

Must be at least 18 years of age or older

Flexible availability, including days, nights, weekends, and holidays

Strong verbal/written communication and interpersonal skills