Full-Time Stockroom Operations Lead

Kohl's; Frankfort (IL); On-site; USD 23,000 - 36,000; Full time

Job summary

Kohl’s is seeking an Operations Lead to master all operational, point of sale, and service processes ensuring consistent execution and superior customer experience. The role focuses on efficient stockroom and omni-channel fulfillment, merchandising accuracy, and staff training under store leadership.

The position emphasizes integrity, teamwork, and strong judgment while delivering productive results and maintaining security standards across operations and customer interactions.

Qualifications

• Must be at least 18 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Strong verbal/written communication and interpersonal skills.

Responsibilities

• Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment.
• Drive accuracy through completion of all required business directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes.
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership.
• Support and partner with other associates on merchandising incoming product focusing on customer experience.

Skills

Customer service

Operational processes

Merchandising standards

Team collaboration

Flexibility

Tools

POS systems

Job description

About The Role

As Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will deliver excellent customer service and operational efficiency.

About The Role

As Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will deliver excellent customer service and operational efficiency.

What You’ll Do

• Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment
• Drive accuracy through completion of all required business directives such as merchandise disposition practices
• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership
• Support and partner with other associates on merchandising incoming product focusing on customer experience

All Lead Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Other responsibilities as assigned

Required

What Skills You Have

• Must be at least 18 years of age or older
• Flexible availability, including days, nights, weekends, and holidays
• Strong verbal/written communication and interpersonal skills

Preferred

• Retail or service industry experience

Pay Range: $16.65 - $26.15

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).