FULL TIME Service Technician.

Sir Grout Phoenix; Jacksonville (FL); On-site; USD 24,796 - 27,552; Full time

Job summary

SIR GROUT in Jacksonville is hiring a FULL TIME Service Technician to perform floor/hard surface restoration in homes and businesses. You will use our machinery to beautify marble, travertine, tile, and more, with a focus on customer satisfaction.

This is a hands-on, in-field role, not an office position. The ideal candidate has customer-first attitude, experience with floor machines, and a reliable work ethic.

Qualifications

• Customer-facing experience and strong service orientation.
• Ability to work independently with minimal supervision.
• Willingness to pass a drug test and have a clean driving record.
• Own a vehicle and phone, ready for field work in Jacksonville area.
• Florida MVR required and able to lift up to 75 lbs.

Responsibilities

• Show up on-time for each job and perform initial walk-through with customer.
• Complete all quoted tasks to customer satisfaction.
• Answer customer questions calmly and professionally.
• Conduct final walk-through inspection with customer.
• Collect payment and obtain customer sign-off on invoice.
• Provide full update to office before leaving site.

Skills

Customer service

Attention to detail

Independent work

Reliable work ethic

Communication

Valid driver's license

Drug test pass

Tools

Floor machine 175rpm

Job description

SIR GROUT IS HIRING!!! (Jacksonville and surrounding communities)

Jacksonville’s premier grout, tile, stone company is looking for a strong candidate as our business is growing and in need of great people. If you have a background in the trades or construction industries and are ready to work for a great company with a customer orientated culture and a strong future, look no further.

Job Description

We are hiring a FULL TIME Service Technician. The FULL Service Technician is responsible for the floor/hard surface restoration work in homes and businesses and ensuring that the customer is completely satisfied with the service performed. The candidate must be exceptional when dealing with customers. It's a hands‑on role where you will be using our unique machinery and materials to restore and reseal marble, travertine and tile floors, showers, counter tops and other hard surface areas that are damaged and in need of beautifying. This is not an office position.

Job Responsibilities

• Show up on-time for each job, and complete an initial walk‑through with the customer.
• Perform all quoted tasks for the customer to their complete satisfaction.
• Answer any questions for the customer calmly and politely (the customer is always right).
• Conduct a final, thorough walk‑through inspection with the customer.
• Collect full payment for the work and have the customer sign off on the invoice.
• Call in with a full update before leaving the job site.

An Ideal Candidate For This Role Should Have

• A “customer first” attitude and an ability to interact professionally with customers.
• Some experience working with a 175rpm floor machine or “swing machine.”
• Strong attention to detail and cleanliness. Must be meticulous and organized.
• Must be able to work independently with little to no supervision.
• Reliable work ethic, honest and on time. Especially on time.
• Must be trainable; able to follow specific instructions. Able to lift heavy equipment (75 lbs.).
• Available weekdays, occasional Saturdays and some evenings.
• A working cell phone.
• Previous stone restoration, tile installation, construction background and sales experience are a major plus.
• Must be able to pass drug test.
• A clean driver record is necessary for employment.
• A Florida MVR is required for employment.

Compensation

• Salary starts at $18–$20 an hour or more depending on experience, leading to progressive commission‑based compensation.

Position Logistics

• Location: Covers all of Duval, St John’s, Nassau, and Clay counties.
• Environment: Mostly inside homes and businesses (95%); some outdoor (5%).
• Equipment: Provided by Sir Grout.
• Materials: Provided by Sir Grout.
• Must have your own vehicle and phone.
• COVID‑19: Temperature checks, masks, gloves, face shields, and booties provided.

COVID-19 Precautions

• Remote interview process.
• Personal protective equipment provided or required.
• Temperature screenings.
• Sanitizing, disinfecting, or cleaning procedures in place.

Typical End Time

3 p.m.

Typical Start Time

7 a.m.

This Job Is

• A job for which military experienced candidates are encouraged to apply.
• Open to applicants who do not have a college diploma.

Work Remotely: No.

Job Type: Full‑time.

Pay: $18.00 – $20.00 per hour.