Full-Time Senior Operations Specialist

Black Women's Mental Health Institute; San Bernardino (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Black Women's Mental Health Institute is seeking a Senior Specialist, Center Operations to oversee daily center operations, staff scheduling, and client session coordination. The role emphasizes safety management, facility upkeep, and collaboration with teams to ensure accurate appointment updates and IT support.

The position also drives outreach and community engagement initiatives, including events and social media activities, and serves as the primary contact for center-related issues while

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years of office management experience in healthcare or education.
• Strong communication, organization, and leadership abilities.
• Reliable transportation; pass background checks and maintain trainings.
• Physical ability to lift up to 25 lbs and perform essential duties.

Responsibilities

• Oversee daily center operations.
• Manage staff scheduling and coordination of client sessions.
• Ensure safety protocols and risk management.
• Coordinate facility maintenance and IT equipment as needed.
• Collaborate with teams for accurate appointment updates and safety compliance.
• Support outreach, recruitment, and community engagement events and social media activities.
• Serve as the primary center contact for issues and supervise an Administrative Behavior Technician.

Skills

Communication

Organization

Leadership

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

The Senior Specialist, Center Operations ensures efficient, safe, and smooth center-based services.

Key responsibilities

• overseeing daily operations
• staff scheduling
• client session coordination
• safety management
• facility maintenance
• Collaborates with teams to ensure accurate appointment updates, manages IT equipment, and participates in safety protocols.
• Supports outreach, recruitment, and community engagement efforts, including events and social media activities.
• Acts as the primary contact for center-related issues and supervises an Administrative Behavior Technician.

Qualifications and skills

• a high school diploma (associates preferred)
• 2+ years of office management experience in healthcare or education
• excellent communication, organization, and leadership skills
• Proficiency in Microsoft Office, problem-solving, multitasking, and customer service is essential.
• Must have reliable transportation, pass background checks, and maintain necessary trainings.
• Physical capability to perform job duties and lift up to 25 lbs is required.