Director of Operations

Goshen Medical Center; Faison (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Goshen Medical Center in North Carolina seeks an experienced Operations Manager to lead day-to-day operations, ensuring efficient patient flow and cost controls. The ideal candidate holds a four-year degree in business/health care management with five years of management experience; MBA is preferred but not required.

You will develop systems, collaborate with senior management, track metrics, and ensure regulatory compliance.

Qualifications

• Bachelor's degree in business/health care management or related field with five years of management experience.
• MBA preferred but not required.

Responsibilities

• Develop, implement, and monitor daily operational systems and processes.
• Collaborate with senior managers to set performance goals and plans.
• Plan, monitor, and analyze metrics to ensure timely completion of tasks.
• Devise growth strategies and implement process improvements to maximize productivity.
• Set strategic goals for operational efficiency and productivity.
• Ensure compliance with policies and laws; foster an inclusive, productive environment.
• Work with COO/HR to lead the team with integrity.
• Observe patient flow at satellite clinics and report recommendations to leadership.
• Assess and select software for patient management and EHR.
• Collaborate with CQI team to meet quality metrics.
• Perform all other assigned duties.

Skills

Management experience

Strategic planning

Process improvement

Team leadership

Data analysis

Education

Bachelor's degree in business/health care management

MBA preferred

Tools

EHR software

Job description

Graduation from a four-year program with a concentration in business/health care management and a minimum of five years' management experience ( preferably in a health center setting). MBA preferred, but not required.

II. RESPONSIBILITIES :

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Collaborate with senior managers in the development of performance goals and long-term operational plans.
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Devise strategies for ensuring the growth of the health center and implement process improvements to maximize productivity and minimize costs.
• Set strategic goals for operational efficiency and increased productivity
• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
• Work closely with COO/human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
• Analyze current operational processes and performance, recommending solutions for improvement where necessary.
• Ensure that staff are cross-trained, and training is maintained and up to date by all staff
• Visit satellite clinics on a regular basis to observe patient flow and clinic operations. Make recommendations for changes to the CEO/COO.
• Coordinate assessment and needs of computer software for patient management and electronic health records.
• Work closely with the CQI team to ensure quality metrics are being met.
• Perform all other assigned duties.

III. JOB FACTORS:

Physical Requirements: Requires considerable physical effort most of the day. Job requires squatting, kneeling, reaching, twisting, walking and sitting for long periods of time.

Mental Requirements: Must be able to make sound judgements based on assessment and data available and act accordingly. Must be able to be flexible, innovative, and work independently. Must possess good interpersonal skills and ability to prioritize multiple functions or tasks.

Hours: Must be able to work a flexible work schedule including week days , some weekends, evenings, and holidays if needed. Must be flexible and able to travel.