Full Time Security Officer

The Philadelphia Orchestra and Ensemble Arts; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Philadelphia Orchestra and Ensemble Arts is seeking a Security Officer responsible for protecting assets, staff, patrons, and visitors under supervision. The role emphasizes customer service, public interaction, and prompt response to incidents.

Qualifications include a high school diploma or GED, Security Department Training, and proficiency in Microsoft Office. Prior security experience is preferred, with neat appearance and strong communication skills.

Qualifications

• Sound working knowledge of security operations, safety practices, and enforcement procedures in a business environment.
• Ability to communicate effectively both orally and in writing in English for public interaction and report writing.
• Successful completion of the Security Department Training Program.
• Neat and professional appearance and friendly demeanor.

Responsibilities

• Enforce Ensemble Arts access control/badge procedures.
• Monitor entrances and protect property from theft, sabotage, fire, and accidents.
• Detain visitors suspected of illegal activity and inform authorities.
• Proactively patrol the property and maintain a visible security presence.
• Provide assistance to patrons, employees, and visitors within the department's capabilities.
• Respond to incidents and write reports in accordance with policies and procedures.

Skills

Security operations

Judgment

Customer service

Public interaction

Communication skills

Education

High school diploma or GED

Security Department Training Program

Tools

Microsoft Office

Job description

This position is responsible for protecting, safeguarding, and securing assets, staff, patrons, and all visitors at Ensemble Arts Philly while under the direct supervision of a Security Supervisor or Security Manager. The officer also engages with the public, artists, staff, and guests, supporting their experiences and meeting their objectives through customer service at a high level.

Essential Functions:

• Enforce Ensemble Arts access control/badge procedures
• Monitor entrances and protect property from theft, sabotage, fire, and accidents
• Detain any visitors suspected to be involved in illegal activity while on the property and inform proper authorities
• Provide any needed assistance to patrons, employees, and visitors within the department's capabilities
• Proactively patrol the property as instructed
• Provide a highly visible security presence to help deter criminal activity and act promptly to address unacceptable behavior
• Seek opportunities to interact with patrons and clients, and be friendly, helpful, and attentive to enhance their experience
• While on patrol, be alert and identify potential safety hazards, mitigate hazards, and make appropriate notification of concerns
• Respond to, investigate, and write reports on all incidents and accidents, including medical emergencies, fires, alarms, bomb threats, etc., in accordance with the departmental policies and procedures
• May serve as a training officer to new security staff if necessary; may perform duties of a Security Supervisor if qualified and assigned
• May be trained to monitor CCTV, Access Control, Fire Alarm, and other systems when assigned to Command Center or Stage Door desks
• Maintain regular attendance in the event of inclement weather, public transportation restrictions/closures, and/or any other emergency, even in the event of the closure of Ensemble Arts administrative offices
• Assists with Worker’s Compensation reporting process and first aid in the case of an injury sustained by an Ensemble Arts employee
• Perform other related duties as assigned

Minimum Qualifications:

• Sound working knowledge of security operations, safety practices, and enforcement procedures in a business environment
• Ability to make independent and sound judgment decisions within proper policy and procedures
• Must have a high school diploma or GED
• Prior security/law enforcement experience preferred
• Ability to communicate effectively both orally and in writing in English for the purpose of public interaction and report writing
• Successful completion of the Security Department Training Program
• Ability to maintain satisfactory full-time attendance and punctuality standard
• Neat and professional appearance in approved attire
• Friendly and professional demeanor
• Ability to provide quality customer service consistently
• Proficiency in Microsoft Office required
• Ability to handle typical, emergency, and crisis situations efficiently and effectively

Working Conditions/Physical Demands:

• Office spaces involve periods of sitting and computer use.
• Other spaces may involve noise, dust, and poor lighting.
• Ability to frequently transit between campus buildings and within multiple levels of these buildings, including areas that have limited accessibility.
• Ability to lift and carry up to 50 lbs. on occasion.
• Ability to stoop, crawl, climb stairs, and stand for extended periods.
• Ability to move safely over uneven surfaces or confined spaces.
• Ability to work in all weather conditions when necessary.
• Ability to properly wear personal protective equipment when necessary.
• Able to work on an on-call basis when necessary.
• Able to work a flexible shift schedule, which may include weekends, evenings, holidays, and overtime when required.

Resume and cover letter are required when applying for this position.

About The Philadelphia Orchestra and Ensemble Arts

The Philadelphia Orchestra and Ensemble Arts bring together one of the world’s preeminent orchestras with the iconic venues that have anchored Philadelphia’s cultural life for nearly 170 years. As owner and operator of the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts, and the programming partner for the historic Forrest Theatre, the non-profit organization serves as a cornerstone of the city’s artistic and civic identity, welcoming one million people annually to a vibrant constellation of stages across Center City.

Representing both the world-renowned Philadelphia Orchestra and a dynamic roster of resident partners and visiting artists, the Ensemble Arts spaces host more than 1,000 events annually that represent a wide range of programming, including Broadway, classical, comedy, theater, jazz, dance, and family presentations, reflecting and serving the breadth of the region’s communities. Through innovative programming, robust educational initiatives, a deep commitment to diverse communities, and expanding digital platforms, The Philadelphia Orchestra and Ensemble Arts acts as a convener and civic partner, bringing people together, fostering dialog, and creating an expansive, inclusive future for the arts in Philadelphia and beyond.

The Philadelphia Orchestra and Ensemble Arts is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, ethnicity, veteran or disability status.

Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The organization strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.