Full-Time Retail Shift Leader

5.11, Inc.; Schaumburg (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

As a Retail Shift Leader at a leading outdoor gear company, you will ensure each shift runs smoothly while providing exceptional customer service and leading your team effectively. You will engage with customers, support daily operations, and coach team members to deliver the best experience, all while benefiting from competitive pay and opportunities for career advancement.

Benefits

Competitive hourly wage with performance incentives

Health, dental, and vision insurance

Employee discounts on gear

Opportunities for career advancement

Qualifications

• Passion for customer service and dedication to exceptional experience.
• Engaging personality promoting a vibrant atmosphere.
• Interest in technical outdoor gear to connect authentically with customers.

Responsibilities

• Deliver exceptional customer service and guide team members.
• Support daily operations including merchandising and restocking.
• Coach and develop team members to enhance product knowledge.

Skills

Customer Service

Problem-solving

Leadership

Teamwork

Job description

As a Retail Shift Leader at 5.11, you’ll play a vital role in ensuring each shift runs smoothly and our team stays focused on delivering exceptional service. You’ll help set the tone on the floor, assist with daily operations, and work closely with the Store Manager and Assistant Manager to make sure the store exceeds customer expectations.

If you’re driven to inspire others, provide exceptional customer service, and make a lasting impact with every interaction, we’d love to have you on our team!

What You’ll Do:

• Deliver exceptional customer service, guiding team members to make every customer interaction special.
• Lead by example, assisting with customer needs, handling escalations professionally, and encouraging teamwork.
• Support daily operations, including restocking, merchandising, and ensuring a clean, organized environment.
• Coach and develop team members, helping them enhance their product knowledge and customer service skills.
• Assist in meeting sales goals and tracking performance metrics for each shift.

What We’re Looking For:

• Passion for customer service and a dedication to delivering an exceptional experience.
• An engaging and energetic personality, that promotes a vibrant and welcoming atmosphere.
• Interest in technical outdoor gear— so you can connect with our customers and showcase our products authentically.
• Problem-solving skills and the drive to provide complete, practical solutions for customers.

We are looking for leaders who embody these key qualities:

• Engaging: Friendly, approachable, and committed to supporting team and customer needs.
• Energetic: Driven to get things done and inspire others to do their best.
• Grit: Resilient and passionate about achieving team goals.
• Competitive: Always looking to improve and raise the bar for customer service.
• Assertive: Confident with a strong sense of self and values.

What We Offer:

• Competitive hourly wage with performance incentives.
• Health, dental, and vision insurance.
• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Opportunities for career advancement within a supportive, team-oriented culture.
• The chance to be a part of something bigger than retail: we are in the business of inspiring adventure.

Pay Range: $15.36 - $18.00

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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