Full Time Retail Associate - Boulder, CO

Black Diamond Equipment, Ltd.; Boulder (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

health insurance

paid time off

401k match

holiday pay

Job summary

Black Diamond Equipment, Ltd. in Boulder, CO is seeking a Level 1 Retail Associate to deliver exceptional customer service across climbing, skiing and mountaineering products. You will assist customers, explain product features, and help maintain a welcoming store environment.

The role requires accurate POS transactions, strong product knowledge, and a friendly, proactive approach to customer care. Join a team focused on safety, gear expertise, and top-notch service.

Qualifications

• High school diploma required.
• 6 months retail sales experience required.
• Preferred: 1 year retail in an outdoor specialty store.
• Excellent customer relation skills and product knowledge.

Responsibilities

• Assist customers with information, advice and service.
• Accurate entry of merchandise, payments and customer details in the POS system.
• Resolve issues involving customer relations and satisfaction.
• Fit customers for rental/demo equipment.
• Maintain store’s clean, organized appearance.
• Perform other duties as assigned.
• Restocking and backstock management including lifting gear.
• Open and close the store in the absence of management.

Skills

Customer service

POS systems

Typing

Merchandising

Product knowledge

Climbing gear

Backcountry skiing

Mountaineering

Education

High School Diploma

Tools

POS systems

Job description

Job Details

Job Location: BOULDER, CO 80302

Salary Range: $17.00 - $17.00 Hourly

Level 1 Retail Associate’s primary responsibility is maintaining a highly positive customer experience by providing exceptional customer service. This includes in-depth practical and product knowledge of climbing, skiing and mountaineering; the ability to transfer that knowledge in a sensible fashion and a willingness to assist customers of all levels with their needs. Must be able to communicate well in a friendly, welcoming fashion. Other duties include being responsible for general store maintenance to keep sales floor appearance at its best. Accurate and efficient use of the POS system is mandatory.

Benefits

• health insurance


• paid time off


• 401k match


• holiday pay

Education

• Required: High School Diploma

Work Experience

• Required: 6 months retail sales


• Preferred: 1 year retail sales in an outdoor specialty store

Skills and general experience

• Excellent customer relation skills, knowledge of POS systems, typing, merchandising, product knowledge, knowledge of and/or participation in climbing, backcountry skiing and mountaineering

Alternative qualification

• none

Required licenses

• none

Physical Requirements

• General physical requirements: Light work


• Visual acuity requirements: close inspection, clerical


• Motion and sensory requirements: Climbing, skiing, stooping, lifting, listening, talking, standing, reaching, and fine motor skills


• Physical working conditions: Inside environment

ESSENTIAL FUNCTIONS

1. Assist customers with appropriate information, advice and service


2. Accurate entry of merchandise, payments and customer details in the Point of Sale (POS) system


3. Resolve issues involving customer relations and satisfaction


4. Fit customers properly for rental/demo equipment


5. Maintain store’s clean, organized appearance


6. Perform other duties as assigned


7. Restocking and managing backstock including lifting boxes of gear


8. Open and close the store in the absence of store manager or assistant store manager

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.