Full Time Retail Associate - Boulder, CO

Black-Diamond-Retail---Colorado-LL; Boulder (CO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Holiday pay

Job summary

Black Diamond Equipment in Boulder is seeking a Level 1 Retail Associate to deliver exceptional customer experience with deep knowledge of climbing, skiing and mountaineering. You will assist customers, process transactions, manage backstock, and help keep the sales floor looking its best.

The role requires strong communication, POS competency, and willingness to guide customers of all levels in gear selection, rentals and product information. Indoor store environment with physical duties.

Qualifications

• High School Diploma required.
• 6 months of retail sales experience required.
• Preferred: 1 year retail sales in outdoor specialty store.

Responsibilities

• Assist customers with information, advice and service.
• Accurate entry of merchandise, payments and customer details in the POS system.
• Resolve issues involving customer relations and satisfaction.
• Fit customers properly for rental/demo equipment.
• Maintain store’s clean, organized appearance.
• Restocking and managing backstock including lifting gear.
• Open and close the store in the absence of management.

Skills

Customer service

POS systems

Typing

Merchandising

Product knowledge

Climbing

Backcountry skiing

Mountaineering

Education

High School Diploma

Tools

POS systems

Job description

Level 1 Retail Associate’s primary responsibility is maintaining a highly positive customer experience by providing exceptional customer service. This includes in-depth practical and product knowledge of climbing, skiing and mountaineering; the ability to transfer that knowledge in a sensible fashion and a willingness to assist customers of all levels with their needs. Must be able to communicate well in a friendly, welcoming fashion. Other duties include being responsible for general store maintenance to keep sales floor appearance at its best. Accurate and efficient use of the POS system is mandatory.Benefits for this position include health insurance, paid time off, 401k match, and holiday pay.EducationRequired: High School DiplomaWork ExperienceRequired: 6 months retail salesPreferred: 1 year retail sales in an outdoor specialty storeSkills and general experience:Excellent customer relation skills, knowledge of POS systems, typing, merchandising, product knowledge, knowledge of and/or participation in climbing, backcountry skiing and mountaineeringAlternative qualification: noneRequired licenses: nonePHYSICAL REQUIREMENTSGeneral physical requirements: Light workVisual acuity requirements: close inspection, clericalMotion and sensory requirements: Climbing, skiing, stooping, lifting, listening, talking, standing, reaching, and fine motor skillsPhysical working conditions: Inside environmentESSENTIAL FUNCTIONSAuthorized and responsible to continuously improve upon and perform all duties according to BDEL Quality, Safety and Employee Policies and procedures:1. Assist customers with appropriate information, advice and service2. Accurate entry of merchandise, payments and customer details in the Point of Sale (POS) system3. Resolve issues involving customer relations and satisfaction4. Fit customers properly for rental/demo equipment5. Maintain store’s clean, organized appearance6. Perform other duties as assigned7. Restocking and managing backstock including lifting boxes of gear8. Open and close the store in the absence of store manager or assistant store manager.Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.