Full Time Relationship Banker

Consumers National Bank; Alliance (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Consumers National Bank is hiring a full-time Relationship Banker at the Salem branch. The role emphasizes outstanding customer service, accurate handling of transactions, and active referrals of banking products to meet customer needs.

The position welcomes candidates with cash handling and customer service experience and provides training. Strong communication and teamwork are essential to helping the bank build lasting relationships with customers and the community.

Qualifications

• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle cash accurately and maintain balance.
• Experience in customer service and cash handling is preferred.
• Ability to identify customer needs and refer bank products appropriately.
• Team player with reliability and attention to detail.
• Proficiency with basic computer systems and banking software is a plus.

Responsibilities

• Deliver exceptional customer service and maintain high-quality customer relationships.
• Process retail and commercial transactions accurately (deposits, withdrawals, loan payments, transfers, etc.).
• Balance cash items and manage the cash drawer according to policies.
• Assist with opening procedures, night depository duties, and vault procedures.
• Refer financial products and services to meet customer needs.

Skills

Interpersonal communication

Verbal & written communication

Cash handling

Customer service

Teamwork

Cross-selling/referrals

Basic computer skills

Education

High school diploma or equivalent

Job description

Description

We are willing to train the right candidate.

No banking experience necessary.

Cash handling and customer service experience preferred.

Our MISSION guides us…To Make a Difference in Our Communities We firmly believe that our employees are the driving force behind our MISSION. Join our team and join us in saying,

“I make a difference”.

Consumers National Bank provides a community banking environment where achievements are recognized, and employees are empowered. Our corporate culture fosters a collaborative approach to business decisions and decision making for the greater good of the organization and its customers. We work together to exceed our customers’ and shareholders’ expectations and to build lifetime relationships with them, our friends and neighbors. We are currently seeking a full time Relationship Banker to join our team a banker in the Salem branch! We are pleased to offer a generous benefits package, competitive wages and a collaborative professional work environment. Background, credit and previous employment checks apply to all applicants. Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

Duties include, but are not limited to the following:

• Consistently seek to deliver exceptional customer service with a positive approach
• Accurately process retail and commercial transactions including but not limited to: checking and savings deposits, withdrawals, account closings, loan payments, check order, cash advance, draws, stop payments, cashiers’ checks, gift cards, safe deposit box, foreign currency exchanges and transfers, and other products and services while adhering to all Bank and Department policies and procedures
• Adhere to Teller Performance Standards related to balancing, accuracy, customer service standards, check cashing, and product referrals
• Assist with opening and night depository duties
• Effectively and efficiently process end of day and batch transactions
• Maintains documentation files as directed
• ATM team processing and balancing
• Serve as a personal banker to provide exceptional customer service and establish and maintain high quality customer relations
• Balance Cash items
• Maintenance customer accounts as needed
• Identify customer needs and refer financial products and services
• Maintain cash drawer in accordance with assigned cash limits, accurately handle currency and balance the cash drawer
• Contribute to a positive environment by demonstrating the company’s mission, vision, and values
• Assist in all aspects of vault procedures, such as processing orders and shipments of coin and currency to and from the Federal Reserve
• Complete ongoing education and training as required
• Adheres to and satisfies all duties and training requirements related to company or outside agency compliance, confidentiality, security, policies, fraudulent or suspicious activity reporting, laws, and regulations as they apply to the position
• Perform other duties as requested or assigned

Requirements

• Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical
• Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions
• High school diploma or equivalent
• Ability to successfully identify needs, goals and objectives and suggest bank products and services to meet the customers’ needs
• Ability to respond and assist customers with inquiries and/or problem-solving resolution
• Possess the skills necessary to work effectively as a team member
• Proficiency in basic computer skills
• Careful attention to detail and time management
• Previous cash handling and/or direct customer service experience
• Previous cross-sales and/or referral experience

Physical/Cognitive Demands

• This position requires the ability to sit and/or stand for extended periods of time in an office setting, advanced verbal and written communication skills including use of phone, computer, speaking, listening, and presenting, excellent organizational and time management skills, the ability to problem solve, negotiate, and persuade customers, intermediate math and analytical skills, and computer literacy.