Full Time Receptionist

Stillwater Hospice, LLC; Billings (MT); On-site; USD 22,000 - 25,000; Part time

Job summary

Stillwater Hospice, LLC in Billings, MT is seeking a compassionate Hospice Receptionist for a part-time role. You will be the first point of contact for patients, families and staff, handling calls, greetings, and basic admin tasks while maintaining a welcoming front desk.

You will support daily operations by coordinating with clinical staff, managing mail and schedules, and ensuring HIPAA compliance in a HIPAA-regulated hospice environment.

Qualifications

• High school diploma or equivalent required.
• Experience as a receptionist or administrative role preferred, ideally in healthcare.
• Strong interpersonal and communication skills with patient confidentiality.
• Proficient with Microsoft Office and standard office equipment.

Responsibilities

• Greet patients, families, visitors, and staff with empathy and professionalism.
• Answer and direct incoming calls in a timely and courteous manner.
• Provide information and assistance to callers and visitors with clear communication.
• Maintain a clean, welcoming front desk and lobby area.
• Manage mail and deliveries.
• Schedule appointments and meetings.
• Perform clerical duties including data entry, scanning, filing, and copying.
• Coordinate with clinical and administrative staff to support daily operations.
• Monitor front office supplies and inventory.
• Maintain HIPAA compliance and confidentiality.
• Support emergency response protocols and procedures.

Skills

Interpersonal communication

Multitasking

Organizational skills

Calm under pressure

Discretion

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Title / Position

Hospice Receptionist

Reports To

Executive Director/Administrator

Location

Billings Montana

Salary

$16-18 / hourly

Hours

8AM - 4:30PM M-F

Intro

Stillwater Hospice is a dynamic, growing and exciting company and we are looking for part time receptionist in Billings! Since 2017, stillwater has proven to be the hospice of choice and is the largest hospice provider in the area. If you are a self-driven, dedicated, organized, detailed professional that is compassionate, responsible and reliable.

Job Description Summary

We are seeking a compassionate, professional, and organized Hospice Receptionist to be the first point of contact for patients, families, staff, and visitors. The ideal candidate will provide administrative support while fostering a welcoming and respectful environment that reflects the values of hospice care.

Key Responsibilities

• Greet patients, families, visitors, and staff with empathy and professionalism.
• Answer and direct incoming calls in a timely and courteous manner.
• Provide information and assistance to callers and visitors, ensuring clear and accurate communication.
• Maintain a clean, calm, and welcoming front desk and lobby area.
• Manage incoming and outgoing mail and deliveries.
• Schedule appointments, meetings, and conference rooms as needed.
• Perform clerical duties including data entry, scanning, filing, and copying.
• Coordinate with clinical and administrative staff to support daily operations.
• Monitor and manage front office supplies and inventory.
• Maintain confidentiality of all patient and organizational information in accordance with HIPAA and company policies.
• Support emergency response protocols and follow procedures in sensitive or urgent situations.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist or administrative experience preferred, ideally in healthcare or hospice setting.
• Strong interpersonal and communication skills.
• Ability to handle sensitive situations with empathy and discretion.
• Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment.
• Excellent organizational and multitasking abilities.
• Calm and compassionate demeanor, especially under pressure.

Work Environment

• Office-based role in a hospice care environment.
• Frequent interaction with individuals in emotionally sensitive situations.
• Requires sitting for extended periods and occasional light lifting (up to 20 lbs).