Full TIme Radiology Front Desk

Freeport-Memorial-Hospital; Freeport (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Generous PTO

Tuition reimbursement

Well-being Programs

Job summary

Mercyhealth is seeking a Radiology Front Desk assistant to support patient registration in Epic, verify demographics and print wristbands for procedures. You will also help with radiology records in PACS and coordinate communications across the department.

Ideal candidates have a High School diploma and strong customer service skills, with preference for experience in medical reception, Epic or Pacs, and CPR readiness within 90 days.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Medical terminology preferred.
• Radiology/registration systems experience desirable (Epic, PACS).
• CPR within 90 days is preferred.

Responsibilities

• Handle clerical tasks and patient registration in Epic.
• Answer phones, greet visitors, verify demographics and complete check-in.
• Manage radiology records and PACS workflow, assist with image requests.
• Support department operations and daily workflow in Radiology.

Skills

Customer service

Interpersonal communication

Keyboard skills

Medical terminology

Written communication

Education

High School diploma or equivalent

Tools

Epic

PACS

Cadence

Radiant

VPN

Job description

OVERVIEWThe Radiology Front Desk position provides clerical and patient registration support, including greeting patients, answering calls, verifying demographics, and completing check-in processes in Epic. The role also supports radiology operations by managing patient records and images through PACS, coordinating communications, and assisting with daily department workflows.Schedule: Monday - FridayShift: 8am - 4:30 pmEssential Duties and ResponsibilitiesClerical• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.• Retrieves messages from voice mail and forwards to appropriate personnel.• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.• Monitors visitor access and issues passes when required.• Receives, sorts, and routes mail, and maintains and routes publications.• Orders, receives, and maintains office supplies.• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.• Uses barriers as needed.• Make copies of the floor room assignments for each modality.• Update the call binder and white board with current day information.• Assist and monitor Hold patients in our waiting room• Process Fed-Ex requests.• Required to access patient information needed to perform their job duties.Epic Registration• Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.• Verifies patient demographics.• Collects signed HIPAA and Consent for Treatment documents and sends documents to Medical Records for scanning.• Utilizes appropriate patient scripting and verifies patient identifiers.• Prints wristbands and labels for patients. Attach wristbands to the correct patient for their procedure.• Safeguards patient privacy and confidentiality per MHS policies.• Completes the registration check-in process in a timely manner.Radiology PACS (Picture Archive Communication Systems)• Working knowledge of PACS.• Prints and faxes reports to Physician’s offices and send with image requests.• Use web viewer to track images to and from the cloud.• Burn CD/DVD’s via PACS workstation and/or PACS gear• Use VPN (Virtual Private Network) to send images and receive from various health systems.• Import CD/DVD’s into PACS from outside facilities.• Merge patients in PACS when necessary after a complete review.• Scan documents into PACS for future reference.• Use Control Station in PACS to remove a document that was scanned in error.Culture of Excellence Behavior ExpectationsTo perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.Education and ExperienceHigh School diploma or equivalentCustomer Service experience requiredPrevious medical reception experience preferred.Medical terminology preferredRadiant/Cadence experience preferredCertification and LicensureCPR within 90 daysSkills and AbilitiesBasic knowledge of keyboard skills and medical terminology preferred.Good interpersonal and written communication skills.Basic knowledge of Epic preferred.Special Physical DemandsThe Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.This is considered heavy work due to Radiology Transport duties. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust. Manual dexterity needed to operate telephone and keyboard.Level of SupervisionSome independent judgment is required, but alternatives are limited by standard practices or procedures.SupervisesThere are no supervision duties.PAY RANGE:$16.89 - $25.33Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women