Full TIme Radiology Front Desk

Mercy Health Corporation

Freeport (IL)

On-site

USD 21,000 - 34,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision Insurance

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental and caregiver leave

Tuition and certification reimbursemen

Job summary

Mercyhealth is seeking an Radiology Front Desk professional to provide clerical and patient registration support. You will greet patients, verify demographics in Epic, and assist with check-in and privacy protection.

The role also involves PACS-related tasks, record handling, and coordinating communications within the radiology team. The position follows a Monday–Friday schedule, 8:00 am to 4:30 pm, with opportunities to contribute to efficient department operations and patient experience.

Qualifications

High School diploma or equivalent required.
Customer Service experience required.
Previous medical reception experience preferred.
Medical terminology preferred.
Radiant/Cadence experience preferred.

Responsibilities

Answers incoming telephone calls and forwards to appropriate personnel.
Greets on-site visitors and manages visitor access and directions.
Processes patient check-in in Epic and verifies demographics.
Prints wristbands, scans and attaches labels, and ensures privacy.
Maintains office supplies and handles routine clerical tasks.
Operates PACS to track images and communicates with physicians’ offices.
Supports daily department workflows and handles mail and Fed-Ex requests.
Ensures accurate patient information is accessible for care.
Adheres to confidentiality and security policies.

Skills

Customer service

Interpersonal skills

Keyboarding

Written communication

Education

High School diploma or equivalent

Tools

Epic

PACS

Job description

OVERVIEW

The Radiology Front Desk position provides clerical and patient registration support, including greeting patients, answering calls, verifying demographics, and completing check-in processes in Epic. The role also supports radiology operations by managing patient records and images through PACS, coordinating communications, and assisting with daily department workflows.

Schedule

Monday - Friday

Shift

8am - 4:30 pm

Essential Duties and Responsibilities

Clerical

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Uses barriers as needed.
Make copies of the floor room assignments for each modality.
Update the call binder and white board with current day information.
Assist and monitor Hold patients in our waiting room
Process Fed-Ex requests.
Required to access patient information needed to perform their job duties.

Epic Registration

Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.
Verifies patient demographics.
Collects signed HIPAA and Consent for Treatment documents and sends documents to Medical Records for scanning.
Utilizes appropriate patient scripting and verifies patient identifiers.
Prints wristbands and labels for patients. Attach wristbands to the correct patient for their procedure.
Safeguards patient privacy and confidentiality per MHS policies.
Completes the registration check-in process in a timely manner.

Radiology PACS (Picture Archive Communication Systems)

Working knowledge of PACS.
Prints and faxes reports to Physician's offices and send with image requests.
Use web viewer to track images to and from the cloud.
Burn CD/DVD's via PACS workstation and/or PACS gear
Use VPN (Virtual Private Network) to send images and receive from various health systems.
Import CD/DVD's into PACS from outside facilities.
Merge patients in PACS when necessary after a complete review.
Scan documents into PACS for future reference.
Use Control Station in PACS to remove a document that was scanned in error.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High School diploma or equivalent
Customer Service experience required
Previous medical reception experience preferred.
Medical terminology preferred
Radiant/Cadence experience preferred

Certification and Licensure

CPR within 90 days

Skills and Abilities

Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. This is considered heavy work due to Radiology Transport duties. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust. Manual dexterity needed to operate telephone and keyboard.

Level of Supervision

Some independent judgment is required, but alternatives are limited by standard practices or procedures.

Supervises

There are no supervision duties.

PAY RANGE:

$16.89 - $25.33

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including: