Full-Time Program Assistant: Conference and Training Center

Lancaster-Lebanon Intermediate Unit 13; Lancaster (Lancaster County); On-site; USD 46,000 - 50,000; Full time

Job summary

Lancaster-Lebanon Intermediate Unit 13 is seeking a full-time customer service administrative support member. This role involves providing clerical support, managing the front desk, and handling incoming calls and visitors.

The ideal candidate will have a high school diploma or GED and at least 2 years of administrative experience. Strong communication and organizational skills are essential, and bilingual skills are preferred.

Qualifications

• Minimum of 2 years of clerical/administrative experience.
• Ability to manage multiple tasks calmly under pressure.
• Experience with data entry.

Responsibilities

• Provide administrative support and manage the front desk.
• Handle incoming calls and visitor inquiries.
• Assist with conference center events and customer service.

Skills

Excellent written and verbal communication skills

Good listening skills

Organizational and time management skills

Attention to detail

Education

High school diploma or GED

Tools

Word processing applications

Database management systems

Spreadsheet applications

Job description

Status: Full-time
Schedule: 8.00 Hours/Day (7:30 am-4:30 pm), Monday-Friday 260 Days/Year
Minimum Hourly Salary: $22.05

Purpose of Position

The purpose of this position is to serve as a key member of the customer service team, Conference Center Team, and Executive Director’s Office. Major areas of responsibility include administrative/clerical support and supporting the front desk, incoming phone calls, visitors, conference center events, and customer service for IU13 programs.

Knowledge & Skill Requirements

Education Required: High school diploma or GED

Experience Required: Minimum of 2 years of clerical/administrative experience

• Excellent written and verbal communication skills and interpersonal skills
• Tact and diplomacy
• Good listening skills to identify needs and expectations of callers and visitors
• Ability to simultaneously manage multiple visitors, phone calls and stay calm under pressure
• Excellent organizational and time management skills
• Ability to work with minimal supervision in a fast-paced environment
• Experience with data entry and database management systems
• Strong attention to detail and accuracy
• Ability to handle confidential information with discretion
• Intermediate skills using word processing, database, and spreadsheet applications
• Advanced technology and computer skills. Ability to easily learn and utilize new programs and applications.
• Billingual skills preferred