Full-Time Patient Services Specialist - Front Desk

Envision Eye Care; Gray (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Health Savings Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Envision Eye Care in Gray, TN is seeking a Full Time Patient Services Representative to greet patients, manage check-in/out, and support the clinical team. This onsite role emphasizes a friendly, patient-centered front desk experience in a fast-paced environment.

You will schedule appointments, verify insurance, update records, and help ensure a smooth, respectful patient journey from arrival to departure, upholding the company values.

Qualifications

• Strong interpersonal and communication skills to connect effectively with patients and colleagues.
• Friendly and approachable demeanor; time management and organizational skills.
• Problem-solving abilities and attention to detail for accurate patient records and information verification.
• Adaptability and a proactive mindset; respectful and optimistic attitude aligned with company values.
• Commitment to providing exemplary customer service and willingness to learn and grow within the role.

Responsibilities

• Deliver exceptional customer service by welcoming patients and addressing their needs with enthusiasm and professionalism.
• Manage appointment scheduling and efficiently handle patient inquiries and concerns in person and over the phone.
• Update patient records, verify insurance information, and facilitate smooth check-in and check-out processes.
• Work closely with the clinical team to ensure patient information is accurate and up-to-date, contributing to a seamless patient experience.
• Maintain a clean and organized front desk area and adhere to all company protocols.
• Communicate effectively with team members to address patient issues and explore ways to enhance service delivery while upholding core values.

Skills

Interpersonal communication

Time management

Organizational skills

Problem-solving

Adaptability

Customer service

Job description

Envision Eye Care in Gray, TN is seeking a Full Time Patient Services Representative to greet patients, manage check-in/out, and support the clinical team. This onsite role emphasizes a friendly, patient-centered front desk experience in a fast-paced environment.

You will schedule appointments, verify insurance, update records, and help ensure a smooth, respectful patient journey from arrival to departure, upholding the company values.