Full-Time Patient & Family Concierge (UPMC Presbyterian/EMU)

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 31,000; Full time

Job summary

UPMC Presbyterian Hospital in Pittsburgh is seeking a Full-Time Patient & Family Concierge for the Epilepsy Monitoring Unit, 7F. The role focuses on improving the patient and family experience from arrival to discharge, performing bedside, stocking, and administrative tasks.

This 36-hour-per-week position requires rotating shifts, weekends and holidays. Starting pay is $19.00 per hour, with title and rate determined by experience and education.

Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Job description

Full-Time Patient & Family Concierge (UPMC Presbyterian/EMU)

Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as a Full-Time Patient & Family Concierge (PFC) on our Epilepsy Monitoring Unit, 7F. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way.

This full-time role consists of three 12-hour shifts per week (36 hours total) and requires rotating shifts, weekends, and holidays. Starting pay is $19.00/hour, with the final title and rate determined by experience and education.

Key Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Note: This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care.