Full-Time Patient Experience Advocate

Compass Group Canada (Beaver) Ltd.; Rochester (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Legal Services

Commuter Benefits

Flexible Spending Accounts

Job summary

Morrison Healthcare, a Compass Group company, is hiring a Patient Ambassador at Mayo Clinic Methodist in Rochester, MN. This full-time role runs 8:00 am to 4:30 pm with weekend/holiday rotation; online applications accepted only.

You will be the primary representative of the Patient Experience Team, conducting patient interviews and admission visits, delivering hospitality, supporting patient satisfaction, and reporting insights to clients.

Qualifications

• Previous customer service experience is required.
• Thorough knowledge of office procedures and contract administration.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to units within established timeframes.
• Demonstrates aggressive hospitality and respectful customer care.
• Supports client satisfaction to ensure account retention.
• Promotes awareness of the Patient Experience Program.
• Assists in developing and monitoring patient satisfaction action plans.
• Resolves housekeeping issues and ensures timely follow-up.
• Performs other duties as assigned.

Skills

Customer service experience

Office procedures knowledge

Budgetary skills

Job description

Morrison Healthcare, a Compass Group company, is hiring a Patient Ambassador at Mayo Clinic Methodist in Rochester, MN. This full-time role runs 8:00 am to 4:30 pm with weekend/holiday rotation; online applications accepted only.

You will be the primary representative of the Patient Experience Team, conducting patient interviews and admission visits, delivering hospitality, supporting patient satisfaction, and reporting insights to clients.