Full Time - Patient Care Technician

DispatchHealth Management, LLC; Phoenix (AZ); Presencial; USD 33.000 - 36.000; Jornada completa

Descripción de la vacante

DispatchHealth is seeking a dynamic operations professional to support one to two office locations, overseeing a fleet of 8+ vehicles and coordinating day-to-day activities to enable high-quality patient care.

Responsibilities include scheduling, courier support, fleet and supply chain management, incident handling, and implementing Central Repository procedures. The role requires travel to other markets up to 10% and a valid driver's license.

Formación

• Minimum two (2) years patient-facing experience.
• Valid driver’s license and clean driving record.
• May be required TB, MMR, Varicella, Hep-B, and Influenza.
• Ability to travel to other markets approximately 10% based on business needs.
• High school diploma, MA or EMT, and BLS required.

Responsabilidades

• Drive DispatchHealth branded vehicle to meet patients and load/unload supplies.
• Ow n primary daily operational accountability for assigned markets and vehicles; lead with clarity and collaboration.
• Provide on-call support to regional operations team as needed.
• Manage equipment use, care, and allocation; restock and clean equipment.
• Oversee fleet maintenance, scheduling, and compliance; coordinate with central fleet.
• Manage clinical office supplies inventory and Pegasus tracking system.
• Perform other duties as assigned.

Conocimientos

Interpersonal skills

Go-getter mindset

Results oriented

Problem solving

Excel skills

Coaching/leadership

Educational facilitation

Teamwork

Customer service

Communication skills

Educación

High school diploma

MA or EMT certificate

BLS certification

Herramientas

Excel

Microsoft Office

Descripción del empleo

Pay Rate: $24-$26/hour

SUMMARY

DispatchHealthseeks a dynamic individual to join an innovative and rapidly growing team. This personis responsible forfacilitatingthe day-to-day operations of one to two office locations,containingapproximately 8+ cars. This includes supporting the day-to-day operations, including but not limited to, scheduling, courier support, techinstalland removal, kit building/cleaning, fleet, lab, supply chain mgmt., depot services, supporting the delivery of high-quality patient care both directly and indirectly.Implementing policies and procedures as outlined by the Central Repository Guide.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Other duties may be assigned)

• DriveDispatchHealthbranded vehicle to meet patients at their place of need and load/unload supplies for daily activities (averaging 6-8 visits per12-hour shiftas scheduled).

• Hold primary daily operational accountability for assignedDispatchHealthmarkets andvehicles.This includes driving clarity,consistency,and performance through a collaborative and engaging leadership style, aligning with internal stakeholders to achieve clinicalandoperational goals. Under direction of Area/ Regional Leadership.

• Provide on-call support totheregional operations team as needed.

• Responsible for equipment use, care, and allocation

• Restock and clean equipment at end of shift appropriately

• Other duties as assigned.

LAB

• Collaborate with the Central Services Lab team to ensure effective management and implementation of lab operations, competency training, temperature logs, recording of results, supplies, and maintenance of moderately complex certification standards within the market.

FLEET

• Oversee andmaintainmarket fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards.

SUPPLY CHAIN

• Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing lot numbers to prevent expiration, coordinating and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus tracking system.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Additional duties as assigned

QUALIFICATIONS

Education

• High school diploma required

• MA or EMT certificate required

• BLS required

Preferred Qualifications

• Degree from an accredited college or university

• Previoustrainer or instructor experience

Experience

• Minimumtwo(2) yearspatient facing experience

Other Requirements

• Valid driver’s license and clean driving record required

• May be required: TB, MMR, Varicella, Hep-B, and Influenza

• Ability to travelto other marketsapproximately10% based on business needs

Skills/Abilities

• Interpersonal skills:theability to cultivate strong relationships

• Initiative and a sense of competitive drive, a "go-getter"\

• Ability to stay focused on results despite changing conditions, comfort with ambiguity

• Strong operational, problem solving,and analytical skills and ability tooperateindependently

• Working knowledge of Excel and other Microsoft tools

• Demonstrated ability to provide effective coaching and leadership

• Demonstrated teaching and educational facilitation skills

• Ability to adhere toestablishedstandards for educational quality

• Familiarity with basic computer applications and functions

• Team-oriented and able to work effectively and efficiently with others

• Demonstrate strong customer service and communication skills, supported by strong technological skills.

• Build rapport and trust with patients and families. Communicate professionally and provide verbal clinical presentations/summaries.

• Work independently while following supervision and direction from the leaders to whom this role reports.

• Deliver care responsibly as part of a team, bringing flexibility and open-mindedness to the work.

• Adhere to all medical protocols,guidelines,and legal regulations

• Continuous learner with strong critical thinking skills

PHYSICAL DEMANDS

While performing the duties of this job,team membersareregularly required tosit, stand, walk, reach with hands and arms, and to talk and hear.Team membersmay occasionallyberequiredto climb or balance, stoop, kneel, or crouch.Specific vision abilities requiredbythisjobincludeclosevision, distancevision,colorvision,peripheralvision,depthperception,and ability to adjust focus.

• Ability to drive and sit in a car forextendedperiods of time

• Ability to drive during the day and at night

• Ability to climb three flights of stairs while carrying equipment

• Ability to push, pull, and lift 50 pounds

• Visual ability to perform point-of-care testing,such as EKGs, blood draws, takingvitalsigns

• Ability to provide patient care in non-traditional or smaller spaces with limited room for movement

• Ability to hear with or without accommodation

WORK ENVIRONMENT

This is a field-based role requiring attendance in the market location before and after each shift to prepare for field visits and gather and restock supplies. Depending on the market territory, it may require travel to practice locations in other states.

The above describes the general content of and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the position's duties, responsibilities, and requirements.

EQUAL OPPORTUNITY EMPLOYER

DispatchHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Position Type

Full Time

Work Place Type

On-site

Category

Medical Technicians