Dispatcher

PromptCare, Inc.; Columbia (SC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Life Insurance

EAP

Disability insurance

FSA/HSA

Commuter benefits

Employee discounts

Job summary

PromptCare, Inc. is seeking a reliable Dispatcher to manage scheduling for respiratory orders, oxygen deliveries, pickups, and supplies in Columbia, SC. The role requires coordinating with vendors, maintaining vehicle readiness, and back-up driving when needed.

Strong organization and communication skills are essential. The position is full-time (40 hours/week, Monday–Friday) with duties including maintenance coordination, order pulling for the next day, and ensuring compliance with

Qualifications

• High School diploma or equivalent required.
• 2 years dispatching experience preferred.
• Ability to re-prioritize quickly in fast-paced environments.
• Strong verbal, administrative, organizational, and leadership skills.
• Strong technical skills with good sense of direction and map reading ability.

Responsibilities

• Assist in assembling equipment for delivery.
• Prepare and coordinate weekly on-call schedule for HCTs.
• Pull and stage orders for the next day.
• QA driver paperwork and maintenance logs.
• Track driver overtime, on-call and productivity.
• Serve as back-up driver when needed.
• Coordinate equipment defects/recalls with Warehouse/Purchasing.
• Supervise delivery/pick-up of HME, meds, supplies and oxygen.
• Ensure proper loading of deliveries and route efficiency.

Skills

Verbal communication

Administrative skills

Organizational skills

Leadership

Map reading

Team coordination

Education

High School Diploma or equivalent

Tools

MS Excel

Job description

Description

PromptCare is seeking a reliable and organized Dispatcher to join our team. The Dispatcher is responsible for scheduling and the supervision for all new respiratory orders, oxygen deliveries, pick-ups, and disposable supplies in accordance with all State and Federal regulations and accrediting body standards to provide safe, quality patient services. The dispatcher must respond to all incoming emails and responsible for setting up vehicle maintenance, scheduling oxygen refills with our oxygen vendor. Filing paperwork, assisting in pulling orders for the next day and acting as a back-up driver when needed. If you are a motivated individual with a passion for logistics and coordination, we encourage you to apply. To learn more about our company, please visit us at https://www.promptcare.com/

Reports to: the Departmental Supervisor or Manager.

Job Type: Full-Time, 40 hours per week, Mon-Fri

Location:Columbia, SC

Requirements

• High School Diploma or equivalent
• 2 years dispatching experience preferred
• Able to re-prioritize quickly in fast-paced, highly stressful environment
• Must possess good verbal communication, administrative, organizational and leadership skills
• Must have strong technical skills, good sense of direction and ability to read maps
• Computer savvy with strong knowledge in MS Excel spreadsheets
• Excellent telephone skills, knowledge of medical equipment and maintenance
• Knowledge of the geographic area of service, New Jersey, New York, Brooklyn, and Staten Island NY

Job Responsibilities, included but not limited to:

• Assists in assembly of equipment for delivery
• Prepares and coordinates weekly on-call schedule for HCTs
• Pulling and staging orders for the next day
• Q.A. driver’s paperwork for completion before giving to customer service, also Q.A. all other paperwork from drivers such as maintenance log of, route sheets, oxygen manifest daily vehicle check etc
• Track driver’s overtime, on call and productivity report
• Required being the back-up driver when drivers are out sick or on vacation or to many add-ons throughout the day
• Communicates in both a verbal and written manner with Warehouse Supervisor and Purchasing regarding equipment defects/recalls in the field
• Supervises the delivery and pick-up of HME, mediation, supplies and oxygen
• Supervises personnel to correctly load deliveries onto trucks in a timely manner
• Efficiently coordinates technician’s delivery routes daily
• Prioritizes same day deliveries for completion according to patient need
• Efficiently coordinates the pick-up of rental equipment, oxygen tanks
• Inspects off-loads for proper handling of rental equipment and per Policies and Procedures
• Assists/supervises in the repair and preventive maintenance of rental equipment in the field
• Inspects vehicles in accordance with State and Federal regulations and accrediting body standards
• Supervises the inventory control of vehicle emergency supplies and equipment
• Arranges for vehicle preventive maintenance and repairs
• Keep vehicle maintenance board up to date
• Uses appropriate protective barriers as necessary and outlined in Policies and Procedures
• Accepts other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk; use hands to handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, of 25 pounds or more.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.