Full-Time / Part-Time Center Associate

The UPS Store's of Pooler; Pooler (GA); On-site; USD 19,000 - 22,000; Full time

Job summary

The UPS Store's of Pooler is seeking an energetic Center Associate to deliver world-class customer service. You will facilitate packaging, shipping, and small office solutions while advising customers on products and best-value options.

Ideal candidates have retail sales experience, strong computer skills, and a friendly, helpful demeanor. Flexible availability for part-time or full-time shifts is required to support store operations.

Qualifications

• Strong Computer Skills (Basic computer operations, MS Office, Adobe Suites)
• Excellent verbal and written communication skills for customer interactions
• Timeliness and reliability in handling shifts and customer inquiries
• Physical ability to lift up to 40 lbs and move materials as needed
• Team player with flexibility to support store operations

Responsibilities

• Delivers outstanding customer service to walk-in customers and email/telephone inquiries.
• Continuously practices good listening skills and maintains a professional atmosphere with customers and team members.
• Learns all product and service offerings and keeps up with industry trends.
• Operates all equipment, software, and devices in an expert fashion and helps teach others.
• Maintains a clean, organized, and safe working environment.
• Assists with other duties as needed and accepts responsibilities for own actions.

Skills

Strong Computer Skills

Verbal/Written Communication

Timeliness

Physical Ability

Team Commitment

Tools

Microsoft Office

Adobe Suites

Job description

The Full-Time / Part-Time Center Associate delivers World-Class Customer Service to all of our customers by facilitating Packaging & Shipping Services as well as Small Office Solutions, including Computer-related Assistance, Printing/Finishing Services, Digital Design Services, Notary Public Services, etc. The Center Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options, and exhibits confidence through retained knowledge and best practices related to our industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time in order to contribute to the team.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and email/telephone inquiries.
• Continuously practices good listening skills and maintains a professional atmosphere with customers andteam members alike.
• Takes action to learn all product and service offerings, implement alternative solutions, and keep up with industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to help teach others to do the same.
• Maintains a clean, organized, and safe working environment.
• Willingness to accept responsibilities for one'sactions and assistwithother duties, as needed.

QUALIFICATIONS

• Strong Computer Skills (Knowledge of Basic Computer Operations,Microsoft Office Applications, and Adobe Suites Programs)
• Strong Verbal/Written Communication Skills (Face-To-Face Interactions, Spelling, Grammar, Math, etc.)
• Sense of Timeliness (Prompt, Reliable, and Responsible)
• Physical Ability (Mobility, Flexibility, and Lift +40lbs)
• Team Commitment (Present for Assigned Hours/Shifts, Short-Notice Help Flexibility, Team Player, etc.)

REQUIREMENTS **PLEASE READ**

• These items are REQUIRED for a position at either of the Pooler locations
• Part-Time Hours (20-30 hours per week)
  • Weekday Shifts: 01:00 pm to 07:00 pm (exact closing time may vary)
  • Weekend Shifts: 08:30 pm to 03:30 pm (exact closing time may vary)
  • Mandatory Availability: Monday Shifts / 3 out of 5 Weekday Shifts / Saturday Shifts (Rotating)
• Full-Time Hours (30-40 hours per week)
  • Weekday Shifts: 11:00 am to 07:00 pm (exact closing time may vary)
  • Weekend Shifts: 08:30 pm to 03:30 pm (exact closing time may vary)
  • Mandatory Availability: Monday Shifts / 4out of 5 Weekday Shifts / Saturday Shifts (Rotating)

PAYMENT STRUCTURE

• New Hire / Trainee (90 Days)
  • Wage: $14.00 per hour
  • Month 1: In-Store Training
  • Month 2: Web-Based Training Courses (WBTs) + Continued In-Store Training
  • Month 3: In-Store Training Completion/Finalization
• Customer Service Associate (CSA)
  • Wage: $15.00 per hour
  • Requirements: Completion of Web-Based Training Courses (WBTs) +Ability to confidently perform the majority of day-to-day tasks with ease
  • Advancement: Maintaining a positive-growing stride toward better understanding and mastering the day-to-day tasks + Continuing education through Quarterly-Assigned WBTs+ Gravitation towards new responsibilities + Willingness to help teachothers (New Hires / Trainees)
• Senior Customer Service Associate (SCSA)
  • Wage: $16 per hour
  • Requirements: 1 Year Experience+ Completion of All Assigned WBTs (Training/Quarterly) + Full understanding of all day-to-day tasks and procedures
  • Advancement: Acquirement of Specialized Tasks or Skills (added responsibilities) + Ability to Open/Close Store + Notary Public Availability (if applicable)
  • Advancement Evaluations Completed Annually