Full-Time Night Auditor Fairfield Inn Kennett Square, PA

Hampton Inn- Chadds Ford; Platerville (PA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company match

Paid time off & holidays

Short-term disability & maternity

Job summary

Fairfield Inn & Suites Kennett Square is seeking a full-time Night Auditor to manage front desk operations during the night shift. You will welcome guests, process registrations, handle payments, and coordinate with housekeeping to ensure room status accuracy.

The role includes light duties such as setting up breakfast areas and monitoring security. Applicants should have hotel front desk experience, be sales-minded, and familiar with loyalty programs.

Qualifications

• Experience in hotel front desk operations is preferred.
• Ability to handle nightly check-ins and check-outs.
• Familiarity with loyalty programs and payment procedures.

Responsibilities

• Check guests in and out according to hotel standards.
• Assist guests with special requests and room assignments.
• Verify guest payments and manage cash handling according to procedures.
• Coordinate with housekeeping and maintenance as needed.
• Support breakfast setup and light houseman tasks during shift.
• Maintain security and safety of the front desk area.

Skills

Front desk

Cash handling

Customer service

Security awareness

Tools

PMS

Job description

The Fairfield Inn & Suites in Kennett Square is hiring a full-time Night Auditor!Responsibilities and DutiesThe Night Auditor is responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner by following Onix Hospitality standards of aggressive hospitality and adhering to guidelines and procedures. Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. May set up breakfast areas and perform some houseman tasks.Be able to work through the Night Audit shift checklist for all PMS related job responsibilities. Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard.Ensure security of the building in accordance with specific property procedures. Walk the entire building to ensure safety/security of our guests. Ensures that all doors are locked and secure and handles noise complaints from guest rooms.Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events. Be knowledgeable about loyalty Rewards and other frequent traveler programs.Check in/Check out all guests according to property specific Onix Hospitality standards. Follow all cash handling and banking procedures to check out all customers efficiently.Ensure the cleanliness of the front desk and back-office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.Perform all other duties as assigned.Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually.Onix Hospitality rewards it’s employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.BENEFITS AND PERKS WE OFFERBenefitsCompetitive SalaryAffordable Medical, Dental, and Vision Benefits for You & Your Family401k Retirement With Company MatchFlexible Spending Accounts (FSA)Paid Time Off & Paid HolidaysShort-term Disability and Maternity Leave Options, Personal and Family Medical LeaveCompany provided Life Insuranceand Long Term Disability CoverageEmployee Perks ProgramTickets At Work for Discounted Entertainment Tickets!Tuition ReimbursementIn Facility Training/Inservice ProgramsEmployee Assistance ProgramFree Will/Estate Preparation ServicesOptional Legal & Identity Protection ServicesVerizon Wireless DiscountQualificationsAny combination of education, training, and/or experience that provide the required knowledge, skills, and abilities to perform.Previous hotel-related experience desired.