Full-time Medical Office Assistant (Tucson)

Aspire Allergy & Sinus; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Holidays

Free Allergy Testing and Discounteddts

401(k) + Employer Match

Employee rewards program

+ More!

Job summary

Aspire Allergy & Sinus in Tucson, AZ is seeking a full-time Medical Office Assistant to support both clinical care and front-office operations. You will greet patients, collect vitals, assist with injections, manage records, and coordinate scheduling and insurance authorizations.

Daily duties include patient check-in, chart preparation, and facilitating smooth clinic operations while upholding HIPAA and safety protocols.

Qualifications

• Basic knowledge of medical terminology.
• Exceptional customer service skills.
• Ability to communicate clearly with patients and staff.
• Ability to administer injections (subcutaneous, intradermal, IM).
• Capable of taking patient vitals accurately.
• Ability to maintain professional relations with team and patients.
• Ability to respond calmly in emergent situations.
• Willingness to travel between clinics by vehicle.

Responsibilities

• Support clinical providers in delivering patient care throughout the day.
• Assist with exam procedures and patient treatment under provider direction.
• Escort patients to rooms and collect vitals and medical history.
• Explain allergy testing procedures and treatment plans to patients.
• Administer injections as directed and within scope.
• Perform spirometry and other diagnostic tests per protocol.
• Manage pharmacy shipments and meds ready for pickup.
• Assist with urgent care needs and anaphylaxis responses.
• Document patient information in the EHR accurately.
• Maintain clinic flow and support patient volume.
• Obtain CT authorizations by contacting insurance providers.
• Greet patients, check in, and handle front-office tasks.
• Answer calls, schedule appointments, and collect payments.
• Ensure accurate patient demographics and insurance data in EHR.
• Prepare charts, scan documents, and attach records to EHR.

Skills

Medical terminology

Customer service

Effective communication

Injections administration

Vital signs

Teamwork

Emergency response

HIPAA compliance

Education

Completed Medical Assistant Program or Degree

Medical Assistant Certificate / license

CPR Certification

Job description

Full-time Medical Office Assistant (Tucson)

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: Tucson, AZ

Reporting To: Wendy Castaneda

Description

Join our clinical team as a Medical Office Assistant at Aspire Allergy & Sinus and play a key role in delivering exceptional care to patients with allergy, asthma, and sinus conditions.

In this role, you will support both the clinical and administrative sides of the clinic, assisting providers with patient care while also helping ensure smooth front-office operations. From greeting patients to administering allergy injections and coordinating patient information, you will help create a seamless and positive experience for every patient who walks through our doors.

Clinic Locations: Tucson Northwest Clinic: 6261 La Cholla Blvd Suite 101 Tucson, AZ 85741 Tucson Main Clinic: 2902 E. Grant Road Tucson, AZ 85716 Clinic Hours: Monday 8 a.m.–5 p.m., Tuesday 8 a.m.–6 p.m., Wednesday 7 a.m.–5 p.m., Thursday 8 a.m.–6 p.m., and Friday 7 a.m.–12 p.m. This position requires flexibility to work within these hours, with the specific weekly schedule discussed during the interview. You would not be expected to cover all clinic hours each week.

What You'll Be Doing

Patient Care & Clinical Support

• Support assigned medical providers in delivering high-quality patient care throughout the clinic day
• Assist with the examination and treatment of patients under the direction of the provider
• Escort patients to exam rooms and obtain vitals, medical history, and current medications
• Communicate allergy testing procedures and treatment protocols to patients
• Administer subcutaneous, intradermal, and intramuscular injections as directed by the provider and within scope of practice
• Perform spirometry and other diagnostic testing accurately according to clinic protocols and provider direction
• Monitor incoming pharmacy shipments and prepare medications for patient pick-up
• Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs
• Document accurate patient information in the Electronic Health Record (EHR) system
• Maintain clinic flow and support patient volume to ensure timely and efficient care
• Reaching out to insurance providers to obtain CT authorizations

Patient Experience & Front Office Support

• Greet and check in patients while creating a welcoming and professional environment
• Answer incoming phone calls and provide accurate information and assistance
• Schedule and reschedule patient appointments using the clinic scheduling system
• Collect patient payments for appointments and outstanding balances
• Ensure patient demographic, insurance, and referral information is accurate in the EHR
• Reaching out to insurance providers to obtain CT authorizations.

Clinic Operations & Administrative Support

• Prepare patient charts and organize paperwork for upcoming appointments
• Scan and attach documents to patient records in the EHR
• Request medical records from outside providers when needed
• Coordinate allergen vial transfers and assist with clinical inventory tracking
• Maintain supplies in the clinic, front desk, and common areas
• Process incoming mail and assist with administrative clinic tasks
• Ensure end-of-day reports and logs are accurate and complete

Compliance, Protocols & Safety

• Follow all HIPAA regulations regarding patient privacy and confidentiality
• Adhere to OSHA requirements including universal precautions and sharps disposal guidelines
• Follow clinic protocols and directions provided by clinical leadership and medical providers
• Perform all testing and treatment in accordance with Aspire Allergy & Sinus clinical protocols and safety measures

Requirements

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate with others to exchange information effectively
• Must be able to administer subcutaneous, intradermal and intramuscular injections
• Must be able to manually take patient vital signs
• Must possess the ability to maintain effective working relationship with patients, medical staff and the public
• Must possess the ability to react calmly and effectively in a difficult or emergent situation
• Prolonged periods of standing, walking, bending, stooping, pushing, pulling, balance with full range of body motion including handling and lifting up to (20) lbs
• Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
• Requires the ability to operate a motor vehicle to travel between clinics

Required education and experience

• Must have a valid driver's license
• 6+ Months of Front Office

Preferred education and experience

• Completed Medical Assistant Program or Degree
• 1+ Years of Medical Assistant Experience
• 1+ Years of Medical Receptionist Experience
• Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

What Benefits do we offer Aspire Employees?

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Employee rewards program!
• + More!

Explore More About Aspire

• Instagram - https://www.instagram.com/aspireallergy/
• LinkedIn - https://www.linkedin.com/company/aspire-allergy/mycompany/
• TikTok – https://www.tiktok.com/@aspireallergy

Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.