Full Time/Maintenance Representative

InterContinental Hotels Group; Fort Huachuca (AZ); On-site; USD 25,000 - 28,000; Full time

Job summary

InterContinental Hotels Group is seeking a Maintenance Representative to keep the hotel running smoothly. You’ll perform repairs, refurbish guest rooms, and coordinate with teams to ensure safety and cleanliness, all while maintaining high standards that enhance guest experience.

The role requires at least one year of maintenance or repair work, a high school diploma, and familiarity with common tools and building management software such as Opera, Quore, and Cleanings Plus.

Qualifications

• At least one year of maintenance or repair experience.
• High school diploma or related vocational training.
• Familiar with Microsoft Office and building management/reporting tools (Opera, Quore, Cleaning's Plus).
• Working knowledge of basic plumbing and electrical systems.
• CPO certification is ideal if the hotel has a pool.
• Must be on feet most of the day and able to bend/knee.
• Must comply with local laws on food handling and alcohol service; fluent in local language.
• Excellent communication and guest-service orientation.

Responsibilities

• Repair or replace items around the hotel and refurbish items in guest rooms.
• Organize supplies and ensure equipment is ready for the next day.
• Maintain high safety and cleanliness standards in all areas.
• Ensure safety of areas inside and outside the hotel (car park, pool).
• Follow preventative maintenance calendar to keep systems running smoothly.
• Be a friendly face and helpful presence to guests.
• Keep supervisor updated on low running supplies and incidents.
• Present a neat appearance and compliant uniform.
• Be ready to take on extra duties as needed by the team.

Skills

Maintenance experience

Communication skills

Problem solving

Safety awareness

Customer service orientation

Education

High school diploma or vocational training

CPO certification

Tools

Microsoft Office

Opera

Quore

Cleaning's Plus

Building management software

Job description

We reward ourcolleagues'hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $18.40, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees.

Role Purpose

Keeping our hotel running smoothly is vital to our guest's experience. AsMaintenance Representativeyou’ll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you’ll approach every task with devotion and pride.

Key Accountabilities

• Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you’ll keep our hotels looking great and working well.
• Organize supplies and make sure equipment is ready for the next day
• Live up to high safety standards – follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment
• Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool
• Always keep an eye out for improvements – follow the preventative maintenance calendar and keep everything working and efficient at all times
• Be a friendly face and helping hand to our guests
• Keep your supervisor or duty manager in the loop and tell them about any low running supplies
• Look smart and approachable in your uniform
• Be ready to take on extra duties as and when the team needs you

Key Skills & Experiences

• Experience – you’ll have at least one year of maintenance or repair work under your belt.
• A high school diploma or related vocational training.
• You’ll be familiar with Microsoft Office, a building management program and/or any other reporting tools like, Opera, Quore, and Cleanings Plus.
• On top of building equipment and hand tools, you’ll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures.
• CPO certification – if the hotel has a pool, a Certified Pool Operator license would be ideal.
• Fitness – you’ll be on your feet most of the day, and will need to bend and kneel a lot.
• Compliance – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
• Great communication skills, you’ll be warm, welcoming and easy to talk to.