Full-Time Loss Prevention Field Officer

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Goodwill of Silicon Valley is hiring a Full-Time Loss Prevention Field Officer for the San Jose area. You will conduct loss prevention audits, patrol stores and headquarters, observe personnel, and prepare written reports to management.

This role requires high school diploma, prior loss prevention or safety experience, valid CA driver's license, clean driving record, and a BSIS Guard Card. You will work swing shifts, with occasional night shifts for events or emergencies.

Qualifications

• High School Diploma is required.
• Previous Loss Prevention/Security and/or Safety experience.
• Ability to write clear, detailed reports.
• Excellent verbal and written communication skills.
• Calm under pressure and able to handle crises.
• Prioritization and multitasking across duties.
• Knowledge of basic IT for communications and documentation.
• Valid California driver’s license and clean driving record.
• BSIS Guard Card is required.

Responsibilities

• Conduct Loss Prevention and Safety audits and surveil donation stations, stores, and HQ.
• Open and secure buildings by activating/deactivating alarms.
• Observe personnel to prevent unauthorized items leaving or entering.
• Perform random inspections of lunch boxes, purses, vehicles, etc., when requested.
• Patrol Retail Stores as assigned and monitor parking areas around HQ.
• Maintain logs/audits and submit reports to management.
• Notify local law enforcement when apprehensions are made.
• Assist with safety hazards and take corrective action during patrols.
• Respond to emergencies and coordinate with police or fire departments.
• Investigate property damage, theft, or vandalism and report findings.
• Follow all company policies; shift may include swing and occasional night hours.

Skills

Loss Prevention

Surveillance

Safety

Reporting

Communication

Driver's license

Education

High School Diploma

Tools

Video surveillance equipment

Job description

# Full-Time Loss Prevention Field OfficerHot JobMain Plant - San Jose, CA 95112## OverviewSalary Range$25.00 - $25.00 HourlyPosition TypeFull Time## DescriptionSummaryFounded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. Job Responsibilities* Conduct Loss Prevention and Safety audits as well as surveillance of donation stations, retail stores and headquarters.* Open and secure Goodwill buildings by activating and deactivating building alarms.* Observe incoming and outgoing personnel to ensure no unauthorized items are taken out or brought into the building.* Make random inspections of lunch boxes, purses, aprons, vehicles, etc., when requested.* Patrol Retail Stores as assigned.* Control Headquarters and Building B parking lot area.* Maintain logs/audits for shifts completed at stores and submits to manager.* Notify local Law Enforcement when apprehensions are made.* Assist with Safety, identifying safety hazards and taking corrective action during patrols.* Prepare and submit reports on security or safety items as required.* Respond to notifications by police or fire departments should an emergency exist at any of our locations.* Investigate and report on any Goodwill property that has been damaged, stolen, vandalized, etc.* Follow and enforce all company policies and procedures.* This position primarily follows a swing shift schedule, occasional night-time shifts may be required to support operational coverage, special events, or emergency response.* Performs other duties as requested.## QualificationsRequired Qualifications/Experience* High School Diploma* Previous Loss Prevention/Security and/or Safety experience.* Ability to observe minute details and procedure well written detailed reports.* Excellent verbal communication and written skills.* Ability to deal with crisis situations in a positive, low-key manner.* Able to set priorities and manage multiple projects.* Ability to interface effectively across all levels and departments.* Knowledge of the use of basic IT for communications and documentation.* Valid California driver’s license.* Clean driving record.* Possess a valid BSIS Guard Card.Preferred Qualifications/Experience* Bilingual English/Spanish fluencyEquipment Used* Computer, phone, copier, two-way radios, and handcuffsAptitudes/skills/temperament* Ability to speak and understand English. Bilingual in Spanish desired.* Basic understanding of theft/larceny laws including 490.5 PC (Merchant's Privilege)* Ability to drive to and from the 18 retail stores, 3 ADS sites and 3 trailer sites.* Ability to perform arithmetic operations quickly and accurately.* General learning ability. The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments.* Ability to perceive pertinent details in objects or in pictorial or graphic material; to make visual comparisons and discriminations and see slight differences in shapes, shading of figures and width and lengths of lines.* Ability to perceive pertinent detail in verbal or tabular material; to observe differences in copy, to proofread words and numbers, and to avoid perceptual error in arithmetic computation.* Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary.* Being respectful of and conform with set limits, tolerances, and standards.* Ability to use hands to place and turn objects easily and precisely.* Ability to move eyes, hands, and fingers rapidly, accurately and precisely.* Ability to search and review video surveillance footage to conduct investigations.* Assist with the installation and servicing of video surveillance equipment.Emotional EffortModerate to High: Occasional deadlines requiring occasional overtime. The work environment is occasionally hectic with occasional high activity. Working ConditionsThe job is performed both indoors in a climatically controlled environment and outdoors. Work is completed in cooperation with co-workers. There is occasional contact with the public. The position requires periodic supervision. Physical RequirementsThe job involves medium work lifting no more than 50 lbs and frequent lifting and/or carrying of objects weighing 25 lbs. Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.Pay Range$25.00 hourly Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law