Full-Time Loss Prevention Field Officer

Goodwill-of-Silicon-Valley-; San Jose (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Goodwill of Silicon Valley in Santa Clara County seeks a Loss Prevention/Safety Officer to conduct audits, surveillance, and safety inspections across retail stores and headquarters. The role includes patrols, documenting logs, and coordinating with local law enforcement during incidents.

You’ll work swing shifts with occasional nights. A valid California Guard Card is required. Bilingual English/Spanish is preferred to assist a diverse team and community.

Qualifications

• High School Diploma required.
• Loss Prevention/Safety experience preferred.
• Excellent written and verbal communication skills.
• Ability to handle crisis situations calmly and effectively.
• Valid California driver’s license with clean driving record.
• BSIS Guard Card required.
• IT literacy for communications and documentation.

Responsibilities

• Conduct Loss Prevention and Safety audits and surveillance of donation stations, stores and HQ.
• Open and secure buildings by activating/deactivating alarms; observe for unauthorized items.
• Patrol stores and HQ parking areas; maintain shift logs and submit to manager.
• Notify local law enforcement during apprehensions or emergencies.
• Prepare and submit reports on security or safety items as required.
• Investigate damaged or stolen property and enforce company policies.
• Assist with video surveillance installations and servicing as needed.
• Work swing shift with occasional night-time coverage for events or emergencies.

Skills

Attention to detail

Report writing

Crisis management

Verbal communication

Written communication

Prioritization

Cross-functional communication

IT literacy

Education

High School Diploma

Tools

Video surveillance equipment

Two-way radios

Job description

SummaryFounded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.Job ResponsibilitiesConduct Loss Prevention and Safety audits as well as surveillance of donation stations, retail stores and headquarters.Open and secure Goodwill buildings by activating and deactivating building alarms.Observe incoming and outgoing personnel to ensure no unauthorized items are taken out or brought into the building.Make random inspections of lunch boxes, purses, aprons, vehicles, etc., when requested.Patrol Retail Stores as assigned.Control Headquarters and Building B parking lot area.Maintain logs/audits for shifts completed at stores and submits to manager.Notify local Law Enforcement when apprehensions are made.Assist with Safety, identifying safety hazards and taking corrective action during patrols.Prepare and submit reports on security or safety items as required.Respond to notifications by police or fire departments should an emergency exist at any of our locations.Investigate and report on any Goodwill property that has been damaged, stolen, vandalized, etc.Follow and enforce all company policies and procedures.This position primarily follows a swing shift schedule, occasional night-time shifts may be required to support operational coverage, special events, or emergency response.Performs other duties as requested.Required Qualifications/ExperienceHigh School DiplomaPrevious Loss Prevention/Security and/or Safety experience.Ability to observe minute details and procedure well written detailed reports.Excellent verbal communication and written skills.Ability to deal with crisis situations in a positive, low-key manner.Able to set priorities and manage multiple projects.Ability to interface effectively across all levels and departments.Knowledge of the use of basic IT for communications and documentation.Valid California driver’s license.Clean driving record.Possess a valid BSIS Guard Card.Preferred Qualifications/ExperienceBilingual English/Spanish fluencyEquipment UsedComputer, phone, copier, two-way radios, and handcuffsAptitudes/skills/temperamentAbility to speak and understand English. Bilingual in Spanish desired.Basic understanding of theft/larceny laws including 490.5 PC (Merchant's Privilege)Ability to drive to and from the 18 retail stores, 3 ADS sites and 3 trailer sites.Ability to perform arithmetic operations quickly and accurately.General learning ability. The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments.Ability to perceive pertinent details in objects or in pictorial or graphic material; to make visual comparisons and discriminations and see slight differences in shapes, shading of figures and width and lengths of lines.Ability to perceive pertinent detail in verbal or tabular material; to observe differences in copy, to proofread words and numbers, and to avoid perceptual error in arithmetic computation.Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary.Being respectful of and conform with set limits, tolerances, and standards.Ability to use hands to place and turn objects easily and precisely.Ability to move eyes, hands, and fingers rapidly, accurately and precisely.Ability to search and review video surveillance footage to conduct investigations.Assist with the installation and servicing of video surveillance equipment.Emotional EffortModerate to High: Occasional deadlines requiring occasional overtime. The work environment is occasionally hectic with occasional high activity.Working ConditionsThe job is performed both indoors in a climatically controlled environment and outdoors. Work is completed in cooperation with co-workers. There is occasional contact with the public. The position requires periodic supervision.Physical RequirementsThe job involves medium work lifting no more than 50 lbs and frequent lifting and/or carrying of objects weighing 25 lbs. Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.Pay Range$25.00 hourlyGoodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law