Full-Time Loan Support Specialist

Apple River State Bank; Galena (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

401(k) plan

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

Apple River State Bank is seeking a Full-Time Loan Support Specialist in Galena, IL to ensure loan requests move accurately from application through servicing. The role supports documentation, processing, and customer follow-through.

Responsibilities include preparing loan documents, processing payments and line advances, and boarding loans in the mainframe while ensuring compliance with state/federal lending policies and internal controls. Onsite work schedule applies.

Qualifications

• Two-year college or technical certificate or equivalent experience required.
• Credit or loan processing background preferred.
• 1-2 years in customer service and data entry.
• Ability to learn state/federal lending compliance and policies.
• Knowledge of loan servicing terminology and title policy concepts.
• Basic computer skills; experience with mainframe, spreadsheets and lending software.

Responsibilities

• Prepare loan documentation and processing paperwork.
• Process loan payments and line-of-credit advances.
• Set up overdraft protection documentation.
• Board loans in the bank's mainframe system.
• Complete insurance and reporting workflows.

Skills

Loan processing

Customer service

Data entry

Compliance knowledge

Mainframe familiarity

Spreadsheets

Education

Two-year college/technical certificate

Finance/loan experience

Tools

Mainframe systems

Microsoft Excel

Lending software

Job description

Our Community Roots

As a community bank we provide a wide variety of financial services but delivered in a personalized manner only small banks can offer. Apple River State Bank was chartered in 1948 and opened in Apple River, Illinois which still remains a locally owned financial institution. As Apple River State Bank evaluated the local markets, it concluded that branches located in the expanding communities of Jo Daviess County was a means of enhancing its long-term opportunities and offering true community banking services. As a result, Apple River State Bank has opened full-service branches in Apple River, Elizabeth, Galena, Hanover, Scales Mound and Warren, Illinois. In Wisconsin we have two full service branch locations one in Hazel Green and Darlington.

Role Overview

The Full-Time Loan Support Specialist provides essential operational support to our lending function, ensuring loan requests move accurately and efficiently from application through servicing. This role is important to maintaining timely documentation, reliable system records, and responsive customer follow-through.

Key responsibilities include preparing loan documentation, processing loan payments and line-of-credit advances, setting up overdraft protection line documents, boarding loans within the Bank’s mainframe system, and completing insurance and reporting workflows.

Required qualifications/skills:

• Two-year certificate (college/technical) or five years of related experience/training, or equivalent combination
• Credit or loan processing background; business/financial education or training preferred
• 1-2 years of customer service and data entry experience
• Ability to learn state/federal compliance requirements and Bank lending policies
• Working knowledge development in loan servicing terminology and title policy concepts
• Basic computer skills (terminal/PC), mainframe exposure, spreadsheets, and specialty software

A Typical Workday

You’ll work onsite in Galena on a steady weekday schedule (hours ranging from 7:30 to 5:00), with some Friday evenings until 5:30 and every 5th Saturday from 7:30 to 12. Your day is structured around a prioritized queue of lending and servicing items, balancing accuracy with turnaround time. You’ll coordinate with lenders and internal teams to confirm details, keep files moving, and ensure records and reports are completed and distributed on time. Throughout the day, you’ll respond to customer questions with clear, professional communication and route requests to the right staff when additional products or services may be helpful. The pace is consistent and detail-focused, with regular checkpoints to ensure work is complete and compliant.

Benefits Package

Apple River State Bank offers a benefits program designed to support your health, financial goals, and time away from work, including Medical, Dental, and Vision coverage; a 401(k) plan; Life Insurance; a Health Savings Account (HSA); a Flexible Spending Account (FSA); and Paid Time Off (PTO).