Leasing Consultant

Hamilton Point Property Management; Laredo (TX); In loco; USD 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

Hamilton Point Property Management is seeking a Leasing Consultant to coordinate all rental activities including move-ins, move-outs, and renewals. You will interact with prospective and current residents to maximize occupancy and retention, qualify prospects, and prepare lease documentation.

You will tour model apartments and maintain detailed records of traffic and leasing activity. You will also handle follow-ups, convert inquiries to appointments, and provide exceptional customer service

Competenze

• Must read, write, understand and communicate in English.
• Working knowledge of email, Microsoft Word and Excel; on-site accounting software such as Entrata.
• Able to use general office equipment (telephone, fax, printer, copier, 10-key, key track).
• Excellent customer service and interpersonal skills; strong written and verbal communication.

Mansioni

• Coordinate move-ins/move-outs and lease renewals.
• Leases apartments, prepares lease docs and move-in paperwork.
• Tour model apartments and ensure occupancy targets.
• Prospect and interact with residents to promote retention.
• Maintain accurate traffic and leasing records in the system.
• Follow up with prospects via phone, mail or email.
• Deliver weekly leasing reports and complete close procedures daily.
• Assist with planning resident activities and on-site events.

Conoscenze

English proficiency

Entrata

Microsoft Word

Excel

Email/comms

Customer service

Multi-tasking

Basic math

Drive/transport

Strumenti

Entrata

Descrizione del lavoro

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.

Ensures model apartments are in touring condition.

Orients prospective and current residents to the property.

Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.

Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.

Follows up with all prospective residents via phone, mail or email.

Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.

Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.

Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.

Completes weekly leasing reports in accurate and timely fashion.

Ensures all open and close procedures are completed daily.

Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.

Responsible for shopping competitive properties.

Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

Assists with processing work order requests for residents and ensures work is completed in a timely manner.

Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.

May be asked to assist with planning and implementing resident activities in order to increase resident retention.

Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.
• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical and accounting functions.
• Ability to read and comprehend reports.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to close a sale.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.
• Real estate license (if required by state).
• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
• Ability to work weekends and non-traditional holidays.
• Must be available to work on-call or when needed due to staffing shortages.
• Willing to participate in social media content creation as needed.
• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.
• Frequent climbing, reaching, use of fingers, handling, talking, and hearing.
• Moderate crouching and lifting.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to lift and/or move up to 50 pounds.
• Rare to moderate proximity to moving, mechanical parts.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.
• Ability to tolerate stressful situations.
• Ability to work under moderate to close supervision.
• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.