Store Lead Sales Associate

The Salvation Army USA Central Territory; Michigan; On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Paid training

Comprehensive benefits package

Job summary

The Salvation Army USA Central Territory in Kentwood, MI, is looking for a dedicated Lead Sales Associate to enhance store operations and support the management team. This position plays a crucial role in delivering excellent customer service and maintaining effective sales practices.

Successful candidates will demonstrate strong leadership abilities, excellent communication skills, and a commitment to the organization’s mission. The role includes competitive pay of $16.00 per hour along with a comprehensive benefits package including health benefits and paid training.

Qualifications

• Experience in retail sales and operations.
• Ability to manage product inventory and display effectively.
• Strong leadership and customer service skills.

Responsibilities

• Support management in product sales and acquisitions.
• Create a positive shopping experience through comprehensive customer service.
• Provide direction to staff in absence of management.

Skills

Customer service skills

Leadership ability

Positive communication

Sales strategies

Job description

Lead Sales Associate

Location: Kentwood, MI Pay: $16.00 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled Benefits: Paid training, medical, dental, vision benefits, earned sick and vacation time, paid holidays

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You’ll Do

• Sales & Operations
  • Support management with product sales and acquisition
  • Implement store opening and closing procedures
  • Handle banking and daily deposits
  • Execute strategies to meet product acquisition, production and sales goals
  • Manage product rotation process and inventory turnover
• Customer Experience & Store Maintenance
  • Create an enjoyable shopping experience with positive customer service skills
  • Handle customer complaints as needed
  • Support store maintenance and appearance
  • Maintain displays and floor layout plans
  • Identify ways to improve store appeal
• Leadership & Communication
  • Provide direction to staff in absence of management
  • Communicate effectively with store management regarding operations
  • Support implementation of policies and procedures
  • Document and report concerns in behavior or attitude
  • Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!