Full Time Front Desk Coordinator

sluhn; Quakertown (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke's University Health Network in Quakertown, PA, seeks a Front Desk Coordinator for the Physical Therapy Department to manage patient registration, scheduling, insurance verification, and general office tasks.

You will answer phones, verify benefits, process pre-authorizations, maintain accurate patient records, manage payments, and coordinate with clinic staff to keep the department on schedule. Requires MS Office skills and 3 years of related office experience; High School diploma

Qualifications

• Excellent written and verbal communication skills.
• Ability to relate effectively with managers, patients, families, and staff.
• Professional phone demeanor and courteous interaction with callers.

Responsibilities

• Answers the telephone in a timely manner and directs callers to the appropriate person.
• Receives and updates patient information.
• Maintains files in proper order and accurate records.
• Registers patients accurately in the current computer system.
• Verifies patients' insurance benefits and processes pre-certifications/authorizations.
• Schedules appointments and maintains a full department calendar.
• Notifies Department Manager of scheduling issues.
• Handles payments (cash, check, credit card) and issue receipts.
• Distributes mail to clinical staff and processes release of information requests.

Skills

Communication

Phone etiquette

Customer service

Education

High School graduate or equivalent

Tools

MS Office (Word, Excel, Access)

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.

JOB DUTIES AND RESPONSIBILITIES:

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient's insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient's insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.

EDUCATION:

High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients' needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.

TRAINING AND EXPERIENCE:

Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.

St. Luke's University Health Network is an Equal Opportunity Employer.