Full-Time Lead Agent, Hub Administration

Envoy Air Inc.; Texas; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health and life benefits

Competitive pay with lead premium

Job summary

Envoy Air Inc. is seeking a Passenger Service Agent in Texas to deliver friendly, efficient service at hub airports and help customers with travel needs. You will promote travel with American Eagle and our partners, handling arrangements for a smooth experience.

The role includes leadership tasks in the Hub Administration team, scheduling coverage, training, and administrative duties, with opportunities to grow within a stable airline network.

Qualifications

• Minimum age 18 and legal work status in the United States.
• At least 1 year of customer service experience preferred.
• Ability to work rotating shifts including nights, weekends and holidays.
• Bilingual English and Spanish reading/writing abilities helpful.
• Valid REAL ID or travel authorization as required.

Responsibilities

• Provide efficient, friendly service to passengers at hub airports.
• Promote and sell air travel with American Eagle, American Airlines and contracted carriers.
• Coordinate scheduling and administrative duties for hub operations.
• Support training and lead initiatives in the Hub Administration team.

Skills

Customer service

Team leadership

Administrative work

Attendance

Communication skills

Education

High school diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Pay rate: $15.77/hr with $1.75 lead premium

#EnvoyHubH

Responsibilities

Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs.

A Lead Agent working in the Hub Administration department has a variety of tasks including but not limited to:

• Assisting with processes to ensure operational coverage
• Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
• Scheduling training
• Supporting the implementation of new hire processes
• Completing various administrative duties

Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned.

Qualifications

Who are we looking for?

In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.

Position Requirements

• Minimum age: 18
• High school diploma or GED equivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Must be able to work rotating shifts including nights, weekends, holidays and days off
• Must be able to read, write, fluently speak, and understand the English language
• Due to the scope of work within the operation, must be able to read, write, fluently speak and understand the Spanish language
• Possess the legal right to work in the United States

Position Preferences

• Minimum of one (1) year customer service experience
• Previous experience in a team-lead capacity
• Administrative background
• Above average attendance

Additional Position Details

This position may be subject to specific uniform and appearance guidelines. As an example, tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.

The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.

Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.

This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans.