Lead, Admin Agent

Envoy Air Inc; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health benefits

Job summary

Envoy Air Inc. in the United States seeks a Passenger Service Agent Lead to join our hub operations. You will provide efficient, friendly service to customers and help promote and sell air travel with American Eagle and related carriers.

The role requires strong communication, a high school diploma, a valid driver's license, and the ability to work rotating shifts, including nights and weekends. Leadership and administrative experience are a plus.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license; some restrictions may apply.
• Ability to work rotating shifts including nights, holidays, weekends.
• At least 1 year of customer service experience preferred; team‑lead experience preferred.
• Must be able to lift up to 75 lbs and operate in various weather conditions.
• Must read, write, and speak English fluently.

Responsibilities

• Provide efficient, friendly passenger service at hub airports.
• Promote and sell air travel with American Eagle and related carriers.
• Complete arrangements for passengers’ travel needs.
• Lead Agent duties: schedule training, coordinate interviews, onboarding, and HR tasks.
• Maintain documentation and assist with benefits enrollment and HRIS updates.

Skills

Customer service

Leadership

Communication skills

Administrative skills

Education

High school diploma or GED

Tools

Ticketing system knowledge

Job description

Overview

Who we are:

Would you liketo work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!Comeandwork with the best of the best at Envoy Airwhere you will join a team committed toprovidingoutstanding service.

We offer:

• Amazingemployee flight privileges within the American Airlines global network

• Training and development programs to take your career to the next level
• Comprehensive health and life benefits(subject to location)

Responsibilities

How will you make an impact?

Responsibilities

Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs.

A Lead Agent working in the Administration department has a variety of tasks including but not limited to:

• Assisting with processes to ensure operational coverage
• Utilizing Staff Admin; upload schedules and ensureadequate employee coverage
• Scheduling training
• Supporting the implementation of new hire processes
• Completing various administrative duties
• Interview applicants and gather information regarding education, experience, training, job skills and salary requirements.
• Schedule and coordinate follow-up interviews with General Manager. Conduct pre-employment forms and follow up on pre-employmeent checks for selected candidates.
• Meet the General Manager to discuss upcoming company needs and develop sources of qualified applicants.
• Enter new hires into company databases and assembles appropriate paperwork, conduct new hire orientation, on-boarding and follow up interviews/check-ins.
• Collect and submit necessary paperwork. Informs employee, department supervisor and Payroll of all updates.
• Enrolls eligible employees into various company benefits through HRIS and external vendors.
• Ensures employees complete appropriate paperwork prior to each new benefit plan year and submitting plan changes.
• Answer routine inquiries about benefits and claims processing in line with company policies.
• Provide information on the company, its policies, benefits and available opportunities to agencies and prospects.
• Knowledgeable of developments in employment law and ensures adherence to legislative requirements and company polices.
• May assist with coordinating on-site employee meetings and events, travel to various job fairs or assist with company tours surrounding Envoy recruiting initiatives

Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned.

Qualifications

Who we’re looking for?

Requirements

• Minimum Age: 18
• High school diploma, GED, or internationalequivalent
• Possess a valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from being eligible for this position
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team-lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations

Position Preferences

• Minimum of one (1) year customer service experience
• Previous experience in a team-lead capacity
• Administrative background
• Above average attendance

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers, on Instagram@EnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.

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