Full-Time Jewelry Customer Service Specialist

Borsheims; Omaha (NE); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k)

Paid Time Off and Holidays

Employee Discount

Service Awards

Job summary

Borsheims is seeking a full-time Customer Service Representative to join our team. This role delivers Signature Service by supporting customers with jewelry services, transactions, and account inquiries.

This role is responsible for processing repairs and service requests, handling payments through the POS system, responding to phone and text inquiries, and assisting with daily opening and closing procedures.

Qualifications

• Previous customer service or retail experience preferred.
• Strong communication and interpersonal skills with a customer-focused approach.
• Attention to detail and ability to handle transactions accurately.
• Comfort using POS systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Trustworthy and responsible when handling merchandise and cash.
• Willingness to learn jewelry services, products, and procedures.
• Ability to work collaboratively with sales and support team.

Responsibilities

• Process customer jewelry services including repairs, cleanings, appraisals, and engravings.
• Communicate service details, pricing, and timelines to customers.
• Enter service jobs, sales transactions, and payments into the POS system.
• Answer incoming phone calls and text messages and respond to customer inquiries.
• Receive, document, and track merchandise through the service process.
• Manage loose diamond inventory and complete daily reconciliations.
• Perform daily opening and closing procedures including audits, cash handling, and deposits.
• Provide point-of-sale support to sales staff and assist with service-related questions.
• Follow established security and safety procedures when handling merchandise.

Skills

Customer service

Communication

Attention to detail

POS systems

Multitasking

Cash handling

Jewelry services learning

Team collaboration

Tools

POS system

Job description

Borsheims is seeking a full-time Customer Service Representative to join our team. This role delivers Signature Service by supporting customers with jewelry services, transactions, and account inquiries.

This role is responsible for processing repairs and service requests, handling payments through the POS system, responding to phone and text inquiries, and assisting with daily opening and closing procedures.