Full-Time IT Support Specialist - Bossier City

General Dynamics Information Technology; Bossier City (LA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work environment

Benefits

Job summary

General Dynamics Information Technology in the United States seeks a Full-Time IT Support Specialist in Bossier City, LA to be the first point of contact for IT issues for the VA ESDMS. You will respond to service calls, diagnose hardware/software/network problems, and document solutions.

Ideal candidates have a high school diploma or GED, 1+ year of customer service, and Louisiana residency within 60 miles of Bossier City. A hybrid work setup and onsite training are offered.

Qualifications

• High school diploma or GED.
• 1+ year of customer service or telephone experience.
• Louisiana residency within 60 miles of Bossier City facility.
• Must be able and willing to work any full-time shift.
• Eligible to obtain a public trust clearance.
• Access to high speed wired internet and a quiet work environment.

Responsibilities

• Respond to incoming service calls or self-service queues for the VA ESDMS client.
• Identify, evaluate, and prioritize end-user issues for resolution.
• Troubleshoot hardware, software, and network problems.
• Document incident status and solutions in incident databases.
• Diagnose and analyze problems using historical records.

Skills

Customer service

Problem solving

Root cause analysis

Telephone support

Education

High school diploma or GED

Associate's degree (preferred)

Tools

Ticketing system

Incident management tools

Job description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA.

At GDIT, people are our differentiator. As a Full-Time IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).

A typical day will include:

• Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
• Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
• Utilizing troubleshooting techniques to resolve hardware, software, and network issues
• Documenting incident status and solutions in incident database tools
• Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

REQUIRED QUALIFICATIONS:

• High school diploma or G.E.D.
• One (1) or more years of customer service or other telephone experience
• Louisiana residency living within a 60-mile radius of our Bossier City facility
• Must be able and willing to work any full-time shift
• Ability and willingness to work and train onsite as required
• Must be eligible to obtain a public trust clearance
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions

PREFERRED QUALIFICATIONS:

• Associate's degree or equivalent in a related field of study
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Previous experience working with a contact center management database
• Previous experience working with a ticketing system

WHAT GDIT CAN OFFER YOU:

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure

GDIT CAREERS

Opportunity Owned

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