Full Time Hourly Guest Experience Tour Guide

Fossil Rim Wildlife Center; Glen Rose (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Fossil Rim Wildlife Center seeks a Full Time Hourly Guest Experience Tour Guide to shape the first impression for visitors. You will assist with admissions, handle purchases, and deliver engaging Safari Tours while maintaining a welcoming, organized front gate area.

Ideal candidates will excel in customer service, be willing to learn conservation concepts, and deliver informative animal and park information with professionalism and enthusiasm.

Qualifications

• Excellent customer service and communication skills.
• Willingness to learn environmental and conservation concepts.
• Ability to deliver informative tours and handle guest questions.

Responsibilities

• Assist guests with admissions and purchases at the Front Gate.
• Provide informative tours to groups up to twenty guests.
• Operate tour vehicles for Safari Tours and specialty tours.
• Maintain clean and organized admissions areas and vehicles.
• Lead training for new Guest Experience team members.

Job description

FOSSIL RIM WILDLIFE CENTER invites applicants for the position:

Full Time Hourly Guest Experience Tour Guide

MUST BE 21 YEARS OLD

Summary/Purpose of Position: The Guest Experience Tour Guide is crucial in shaping the first impression that visitors have of Fossil Rim Wildlife Center. This senior tour guide position involves assisting guests with admissions and purchases at the Front Gate, ensuring a high level of guest satisfaction, and maintaining a clean and organized environment. Additional responsibilities for this role include training new team members and providing comprehensive education to guests about all aspects of Fossil Rim when leading Safari Tours and specialty tours.

Description of Position: The responsibilities of the Guest Experience Tour Guide include, but are not limited to the following:

• Provide excellent service both in-person and over the phone, demonstrating professionalism, helpfulness, product knowledge, and efficiency.
• Exhibit proficiency with Point of Sale systems, ensuring accurate processing of sales transactions.
• Adhere to established cash handling and cash control procedures.
• Stay informed about Fossil Rim products and pricing policies.
• Keep updated on special events, new animal information, attractions, and basic operations at Fossil Rim.
• Familiarize yourself with and enforce Fossil Rim’s safety policies.
• Maintain high standards of cleanliness and organization in all admissions-related vehicles and areas.
• Operate tour vehicles for Safari Tours and specialty tours.
• Deliver informative tours to groups of up to twenty guests, providing specialized insights on Fossil Rim, the animals in its care, and its mission.
• Represent Fossil Rim with professionalism while providing exceptional service to guests.
• Perform opening and closing procedures for the Front Gate and admission areas.
• Assist in the training and ongoing development of new Guest Experience team members.
  
  
  

Experience and Qualities Required:

• Demonstrated ability to provide professional, friendly, and helpful customer service to guests and staff, with strong organizational and communication skills.
• Knowledge of environmental and conservation concepts, or a willingness to learn.
• Prior knowledge of natural sciences is preferred but not mandatory.
• Strong customer service skills, including a cheerful disposition, courtesy, patience, and perseverance.
• Capability to work independently with minimal supervision.
• Attention to detail and the ability to accurately follow instructions.
• Ability to answer guest questions accurately and deliver animal and park information effectively.
  
  
  

Work Requirements:

• A 40-hour week requiring some flexibility in shift times. Candidate must be available to work on weekends and holidays.
• Adherence to and understanding of Employee Handbook, Risk Management Plan, corporate procedures and policies, departmental mission and goals, and Fossil Rim mission, values and goals.
• Ability to stand for long periods of time
• Ability to lift up to 50lbs
• Ability to work outside for several hours at a time in weather ranging from extreme heat (100°F+) to extreme cold (±0°F) and in wet conditions. 21 years of age or older with a valid driver’s license and a good driving record
  
  
  

Please submit your resume today! We are a Non-Profit organization and an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Fossil Rim is an “at will” and equal opportunity employer. It should be noted that it is company policy to conduct background checks on potential new employees, inclusive of testing for drugs and controlled substance use.