Wildlife Tour Guide - Guest Experience (Part-Time, Weekend)

Fossil Rim Wildlife Center; Glen Rose (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Fossil Rim Wildlife Center in Glen Rose, Texas is seeking an hourly part-time Guest Experience Tour Guide to welcome visitors, assist at the Front Gate, and deliver engaging safari and specialty tours.

You will provide friendly service, operate point-of-sale systems, maintain safety and cleanliness, and share educational insights about Fossil Rim and its animals.

This role requires weekend availability, ability to stand long hours, lift up to 50 lbs, and a passion for conservation.

Qualifications

• Demonstrated ability to provide professional, friendly, and helpful customer service to guests and staff, with strong organizational and communication skills.
• Knowledge of environmental and conservation concepts, or a willingness to learn.
• Prior knowledge of natural sciences is preferred but not mandatory.
• Strong customer service skills, including a cheerful disposition, courtesy, patience, and perseverance.
• Capability to work independently with minimal supervision.
• Attention to detail and the ability to accurately follow instructions.
• Ability to answer guest questions accurately and deliver animal and park information effectively.

Responsibilities

• Provide excellent service both in-person and over the phone, demonstrating professionalism, helpfulness, product knowledge, and efficiency.
• Exhibit proficiency with Point of Sale systems, ensuring accurate processing of sales transactions.
• Adhere to established cash handling and cash control procedures.
• Stay informed about Fossil Rim products and pricing policies.
• Keep updated on special events, new animal information, attractions, and basic operations at Fossil Rim.
• Familiarize yourself with and enforce Fossil Rim's safety policies.
• Maintain high standards of cleanliness and organization in all admissions-related vehicles and areas.
• Operate tour vehicles for Safari Tours.
• Deliver informative tours to groups of up to twenty guests, providing specialized insights on Fossil Rim, the animals in its care, and its mission.
• Represent Fossil Rim with professionalism while providing exceptional service to guests.
• Perform opening and closing procedures for the Front Gate and admission areas.

Skills

Customer service

Communication skills

Independent work

Attention to detail

Job description

Fossil Rim Wildlife Center in Glen Rose, Texas is seeking an hourly part-time Guest Experience Tour Guide to welcome visitors, assist at the Front Gate, and deliver engaging safari and specialty tours.

You will provide friendly service, operate point-of-sale systems, maintain safety and cleanliness, and share educational insights about Fossil Rim and its animals.

This role requires weekend availability, ability to stand long hours, lift up to 50 lbs, and a passion for conservation.