Full Time Host/Server Assistant- Equipment Room

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Discounted room rates for friends &amp

Paid Time Off

Headspace wellbeing

Retail discounts

Job summary

Bunkhouse is seeking a friendly Host/Server Assistant for the Equipment Room in Austin. You will learn to greet guests, seat them, and support the Equipment Room team in daily operations. Training will cover hosting duties and basic serving tasks to ensure smooth guest experiences.

The role emphasizes strong communication, conflict resolution, and adherence to Bunkhouse policies to maintain a welcoming atmosphere for all guests.

Qualifications

• Good communication skills and ability to resolve conflicts.
• Experience in hospitality or service is preferred (6 months).
• Basic computer literacy and ability to use a Property Management System.

Responsibilities

• Greet guests and seat them at tables or in waiting areas.
• Provide menus and assist with guest inquiries.
• Respond to guest comments and resolve issues with supervisor guidance.
• Maintain cleanliness and setup of dining and serving areas.
• Assist in planning functions or events as needed.
• Assist in training new Hosts/Hostesses.

Skills

Communication skills

Conflict resolution

Guest service

Education

High School diploma or GED

College degree preferred

Tools

Property Management System

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Full Time Host/Server Assistant- Equipment Room

Bunkhouse Equipment Room US - TX - Austin

Food and Beverage

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

The Opportunity:

A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service. This role is hybrid where you will be trained as a host and server assistant to better support the Equipment Room team as a whole.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye

Who We Are:

We look forward to welcoming you to our private basement hideaway – in the old equipment room beneath the Hotel Magdalena on Music Lane. Here you will find an intimate space that houses one of Austin’s most special record collections played on custom vintage hi-fi equipment. Blending Japanese Jazz Kissa culture with our Texas take – Equipment Room feels like a wholly new, yet very familiar experience. It’s the place we’ve been dreaming of for quite some time.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Provide guests with menus
• Greet guests and seat them at tables or in waiting areas
• Assign patrons to tables suitable for their needs
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
• Receive and record patrons' dining reservations using Resy.
• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Inform patrons of establishment specialties and features
• Direct patrons to waiting areas such as lounges
• Operate cash registers to accept payments for food and beverages (if applicable)
• Prepare cash receipts after establishments close
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• Help hire and train other Hosts and Hostesses
• Assist in planning functions or other special events and services
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications:

• High School diploma or general education degree (GED). College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our family is always growing. Want to be in the know?