Arriba Abajo Restaurant Host | Full-Time

Thompson Hotels; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee meals

Room discounts

Job summary

Thompson Austin in Downtown Austin hosts Arriba Abajo, a Cantina-themed concept inside the Thompson and Tommie Austin. As a Host, you welcome guests, seat parties, and offer menu recommendations to set the tone for a memorable dining experience.

You will help maintain a fast-paced, guest-centered service, ensuring satisfaction and smooth flow. Prior host or greeter experience is valued and teamwork is essential to success.

Qualifications

• Friendly and welcoming demeanor.
• Previous customer service required.
• Ability to multi task (phone, computer, ipad) in a fast-paced environment.
• Desire to satisfy guests and exceed expectations.
• Refined verbal communication skills.
• Flexible schedule: day shifts, evenings, weekends, holidays.

Responsibilities

• Welcome guests and create a positive first impression.
• Seat parties and provide table accommodations as needed.
• Offer menu recommendations to enhance the dining experience.
• Serve as a final contact to ensure guest satisfaction and smooth flow of service.

Skills

Friendly demeanor

Customer service

Verbal communication

Multi-tasking

Guest-focused

Team player

Job description

Organization - Thompson Austin - 5th and Brazos

The Role

Arriba Abajo is a Cantina-themed Bar and Restaurant, inside the Thompson and Tommie Austin, two premier lifestyle hotels in Downtown Austin – This new concept will open in early Spring to include 17,000 square feet of indoor and outdoor dining and lounge space, multiple venue’s for private events and the pool deck servicing hotel guests and Residents.

The Arriba Abajo Host are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Host may be the final point of contact and have the ability to ensure guest satisfaction. If you have worked as a restaurant greeter or restaurant hostess, your skills are invaluable to the position of Arriba Abajo Host at Hyatt.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The 5th Street Diner + The Royal Room, a street-side concept serving daily fare for locals, residents, and guests alike. This mixed-use project will also feature a residential tower – Sienna – and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the "T" Box.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A friendly and welcoming demeanor
• Previous customer service required
• Ability to multi task (use phone, computer, ipad, simultaneous and regularly)
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills.
• A desire to exceed guest expectations
• Ability to stand for long period of time
• Work cohesively with colleagues as part of a team
• Flexible schedule - willing and able to work day shifts, evenings, weekends and holidays

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.