Full-Time Hospitality Shift Lead — Growth & Benefits

Freddy's Frozen Custard & Steakburgers; Cincinnati (OH); On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Meal allowance

Paid training

Family-friendly hours

Job summary

A national fast-casual restaurant franchise is looking for a Shift Manager to assist in daily operations while leading a team towards achieving operational goals. You'll foster a positive team culture, manage food and labor costs, and ensure exceptional guest service. This role requires natural leadership, strong communication skills, and a team-player mentality. The position offers competitive pay and a variety of benefits, including comprehensive health coverage and meal allowances.

Qualifications

• Leadership skills; self-starter with an even disposition.
• Strong communication abilities with guests and team members.
• Willingness to assist co-workers and maintain a team-player approach.

Responsibilities

• Assist in daily operations and motivate team members.
• Control labor and food costs while ensuring guest satisfaction.
• Coach and develop team members to build a positive culture.

Skills

Natural leadership skills

Strong communication skills

Team-player mentality

Professional appearance and demeanor

Ability to use a point-of-sale system

Job description

Why You’ll Love Working Here

• Full‑time role with competitive pay based on experience
• Comprehensive health benefits including medical, dental and vision
• Meal allowance to enjoy Freddy’s on‑ or off‑duty
• Paid training and opportunities for advancement
• Family‑friendly hours and a culture that values teamwork and hospitality

About the Role

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

Key Responsibilities

• Teach and practice Freddy’s standards of hospitality, quality and cleanliness
• Lead by example; be organized and vocal, with strong time‑management skills
• Demonstrate a willingness to learn and accept coaching/constructive criticism
• Practice situational management and maintain a sense of urgency at all times
• Correct operational mistakes with the goal of satisfying the guest
• Spend the majority of time on the restaurant floor (not in the office)
• Assess team‑member performance, coach and develop them, and build a positive team culture
• Reduce waste, manage labor and improve overall efficiency
• Maintain the cleanliness and maintenance of the facility and equipment
• Foster strong vendor relations and ensure product execution is on point

Required Skills & Experience

• Natural leadership skills with a self‑starting personality and even disposition
• Professional appearance and demeanor at all times
• Strong communication skills with guests and team members
• Ability to use a point‑of‑sale system
• Willingness to jump in and assist co‑workers; team‑player mentality

Physical Requirements

• Availability to work a variety of hours (days, nights and weekends) within the local metro area
• Ability to stand or walk for up to a 10‑hour shift and lift up to 40lbs
• Willingness to bend, stoop and occasionally use a ladder

Our Philosophy

A happy team means happy guests. As a Freddy’s Supervisor you’ll model exceptional hospitality in every interaction, motivate others and help create memorable experiences for our guests. If you’re ready to lead with energy and compassion, apply today!

Founded in 2002, Freddy’s Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked-to-order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world-class guest service.