Full-Time Healthcare Receptionist (Rotating Weekends)

Ernest Health; Green Bay (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PPO and HDHP medical plans

HSA / FSA options

Dental and Vision coverage

401K with employer matching

Life insurance

Short- and long-term disability

Job summary

Green Bay Rehabilitation Hospital is seeking a friendly and organized Receptionist for a full-time role in Green Bay, WI. The position runs 9:00am–7:30pm with rotating weekends and supports admissions, telecommunications, and patient registration.

You will greet patients, answer calls, verify insurance, obtain authorizations when needed, and maintain confidentiality in a fast-paced healthcare setting. One year of reception experience in healthcare is preferred; strong computer skills, attention

Qualifications

• One year of reception experience in a healthcare setting is preferred.
• Insurance verification experience is preferred.
• Prior authorization experience is preferred.
• Or any equivalent combination of education and experience.
• Excellent customer service and interpersonal skills.
• General computer proficiency including data entry, word processing, email, and electronic record management.
• Effective organizational and time management skills.
• Strong attention to detail and accuracy in documentation.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to work collaboratively and professionally with patients, families, physicians, and coworkers.
• Ability to multitask in a fast-paced healthcare environment while maintaining a positive and professional demeanor.

Responsibilities

• Serve as the first point of contact by greeting patients, visitors, and vendors in a friendly and professional manner.
• Answer incoming telephone calls and direct callers appropriately.
• Provide hospital telecommunications services utilizing phones, paging systems, radios, and other communication tools.
• Facilitate patient flow from referral through admission in a timely, accurate, and professional manner.
• Obtain and verify demographic and financial information to ensure accurate patient registration and billing.
• Verify insurance benefits and eligibility as needed.
• Assist with obtaining and tracking prior authorizations when applicable.
• Validate and enter charges into appropriate systems.
• Maintain records related to hospital telecommunications, on-call schedules, paging, and other communication activities.
• Adapt to changing priorities while maintaining effective communication and exceptional customer service.
• Protect patient confidentiality and comply with all hospital policies and HIPAA regulations.
• Support the hospital's mission, values, and Guiding Principles through daily interactions with patients, families, visitors, and coworkers.
• Perform other administrative duties as assigned to support hospital operations.

Skills

Reception experience

Insurance verification

Prior authorization

HIPAA compliance

Customer service

Data entry

Tools

MS Word

Email client

EHR systems

Job description

Green Bay Rehabilitation Hospital is seeking a friendly and organized Receptionist for a full-time role in Green Bay, WI. The position runs 9:00am–7:30pm with rotating weekends and supports admissions, telecommunications, and patient registration.

You will greet patients, answer calls, verify insurance, obtain authorizations when needed, and maintain confidentiality in a fast-paced healthcare setting. One year of reception experience in healthcare is preferred; strong computer skills, attention