Full Time - Head Cashier - Day

Lowe's Companies, Inc.; Abington (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Full Time Head Cashier. The role involves providing exceptional customer service, supervising cashiers, and ensuring a smooth checkout process. Ideal candidates will have retail experience and strong communication skills, contributing to a positive shopping experience for customers.

Qualifications

• 1 to 2 years of retail experience as a cashier.
• 1 to 2 years of supervisory experience in any field.
• Experience using retail technology like smartphones and tablets.

Responsibilities

• Assisted self-checkout and customer service.
• Supervised and coached front-end associates.
• Maintained cleanliness and safety standards in the store.

Skills

Customer Service

Cash Handling

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Full Time - Head Cashier - Day role at Lowe's Companies, Inc.

Essential Functions:

NOTE: Minors in this role may not be responsible for some of the activities listed below.

• Assisted Self Check Out
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
• Approaches and interacts with customers to proactively recommend products and services appropriately
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
• Thanks the customer for their business and invites them back to shop at Lowe’s

Customer Service:

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
• Removes security tags, verifies product information, and bags merchandise for customers
• Answers incoming phone calls and directs calls or takes messages as needed
• Opens additional registers when necessary to ensure enough coverage always
• Assists in line vesting to help quicker turnaround time for checkout

In-stock:

• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Reviews and places online orders and returned merchandise in the appropriate areas
• Looks up product information and competitor prices for products to verify price match
• Records all items that are used in the store on the store use lists

Clean and Safe Stores:

• Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, baler)

General:

• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements:

• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smart phones and tablets
• 1 to 2 years of retail experience as a cashier
• Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation

Preferences:

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
• 1 to 2 years of experience as a head cashier
• 1 to 2 years of experience working in any department at a Lowe's retail store
• 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
• Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside containers, under carts, label switching)

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other protected category.