Full Time - Head Cashier - Day

Lowe's Companies, Inc.; Downingtown (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Full Time Head Cashier to provide exceptional customer service, assist with transactions, and maintain store safety. Responsibilities include managing self-checkout areas, training associates, and ensuring a clean environment. Ideal candidates possess retail experience and strong communication skills.

Qualifications

• 1-2 years of retail cashier experience.
• Less than 1 year of experience with computers.
• Less than 1 year of experience with retail technology.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Provide excellent customer service and assist with merchandise.
• Maintain cleanliness and safety in the store.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and identify customers needing assistance at multiple self-checkout registers simultaneously.
• Interact proactively with customers to recommend products and services.
• Greet, assist, and engage with customers at multiple registers.
• Move throughout the checkout area performing standing, walking, reaching, bending, lifting, and moving products to ensure transactions are completed accurately.
• Thank customers and invite them back to Lowe’s.

Customer Service

• Provide excellent customer service according to Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond promptly and knowledgeably to customer and employee questions, guiding them through store areas and projects if needed.
• Show sincere appreciation to customers.
• Communicate product information, including stock, special orders, features, benefits, applications, and warranties.
• Train, coach, and develop associates in departmental duties and sales opportunities.
• Use the cash register to process sales, returns, and refunds following company guidelines.
• Provide proper monetary change to CSA Front End associates.
• Support and coach the CSA Front End Team.
• Remove security tags, verify product info, and bag merchandise.
• Handle incoming calls and direct or take messages as needed.
• Open additional registers as necessary to maintain coverage.
• Assist in line vesting to expedite checkout processes.

In-stock

• Prepare the register area at shift start and end, ensuring functionality and stocking supplies.
• Inspect returned merchandise for damages.
• Enter and submit customer orders, print tickets, verify receipts, and sign off on loading tickets.
• Review and process online orders and returns.
• Verify prices and look up product info for price matching.
• Record store use items on the appropriate lists.

Clean and Safe Stores

• Obtain safety bags and monitor cash in registers.
• Monitor store entrances/exits, assist with alarms, and detect security risks.
• Maintain cleanliness and organization following safety standards.
• Ensure a safe work environment, conducting safety reviews and addressing hazards.
• Operate store equipment as needed based on role.

General

• Perform other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computers.
• Less than 1 year of experience with retail technology.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, credit, warranties, and customer needs analysis.
• Experience as a head cashier and in Lowe's store departments.
• Supervisory experience including training and coaching.
• Experience in shoplifting detection.

Lowe’s is an equal opportunity employer. For benefits information, visit https://talent.lowes.com/us/en/benefits.