Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Tallahassee (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in home improvement is seeking a Customer Service Associate in Tallahassee, FL. This role involves assisting customers at self-checkout, providing exceptional service, and ensuring a clean and safe shopping environment. Ideal candidates will have retail experience and a strong commitment to customer satisfaction.

Qualifications

• 1 to 2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.
• Less than 1 year of experience with computer use.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Provide SMART customer service through Lowe's policies.
• Supervise and coach CSA Front End Team.

Skills

Customer Service

Cash Handling

Retail Technology

Education

High school diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

Essential Functions:

NOTE: Minors in this role may not be responsible for some of the activities listed below.

Assisted Self Check Out:

• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously.
• Approaches and interacts with customers to proactively recommend products and services appropriately.
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time.
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.
• Thanks the customer for their business and invites them back to shop at Lowe’s.

Customer Service:

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions, guiding them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information regarding stock, special order merchandise, feature benefits, application, and warranty related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities.
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Supervises, coaches, and supports CSA Front End Team (Front End/Loaders).
• Removes security tags, verifies product information, and bags merchandise for customers.
• Answers incoming phone calls, directs calls, or takes messages as needed.
• Opens additional registers when necessary to ensure adequate coverage.
• Assists in line vesting to enable quicker checkout turnaround.

In-stock:

• Prepares register area at the beginning and end of shifts by confirming functionality of registers and scanners and stocking supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Reviews and processes online orders and returned merchandise.
• Looks up product information and prices to verify price matches.
• Records all store-used items on the store use lists.

Clean and Safe Stores:

• Obtains safety bags from the cash office and monitors cash in drawers.
• Monitors store entrances/exits and assists customers or associates triggering alarms.
• Detects signs of shoplifting and security risks, communicating promptly to management or Asset Protection.
• Maintains cleanliness and organization per housekeeping standards.
• Ensures a safe work environment, conducting safety reviews and securing hazards.
• Adheres to safety requirements specific to job duties, including safety cables, aisle blockers, and safety devices.
• Operates store equipment as needed based on role and department.

General:

• Performs other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computer use including data input, access, modification, or output.
• Less than 1 year of experience with retail technology such as smartphones and tablets.
• 1 to 2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• 1 to 2 years of experience in product sales, including credit cards, installations, add-on sales, protection plans, warranties, and product features.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any Lowe’s store department.
• 1 to 2 years of supervisory experience involving employee direction, delegation, evaluation, training, and coaching.
• Less than 1 year of experience detecting shoplifting signs.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other protected category under law.

Starting pay varies based on factors including position, location, education, training, and experience. For benefits info, visit https://talent.lowes.com/us/en/benefits.